Sutherland Logo

Sutherland

Application Support Engineer

Posted Yesterday
Be an Early Applicant
In-Office or Remote
2 Locations
Mid level
In-Office or Remote
2 Locations
Mid level
Provide 24/7 application support and maintenance for WebLogic/JMS environments, manage deployments via Kubernetes/EKS and Jenkins/Docker, monitor performance with Dynatrace, analyze logs with ELK, handle incidents in JIRA, and perform OS-level troubleshooting on Linux and Solaris.
The summary above was generated by AI
Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

  • Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring.
  • Create, configure, and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.
  • Troubleshoot application and infrastructure issues related to WebLogic and JMS components.
  • Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures.
  • Work with Jenkins for building and deploying applications using Docker images.
  • Maintain and optimize CI/CD pipelines; support feature flag deployments using Unleash.
  • Perform application performance monitoring using Dynatrace; take proactive action on performance alerts.
  • Analyze logs and system behavior using the ELK Stack (Elasticsearch, Logstash, Kibana).
  • Provide operational support within an AWS cloud environment, including deployment and basic troubleshooting of cloud-native applications.
  • Use Linux and Solaris for application-level troubleshooting and basic OS operations.
  • Handle JIRA tickets for incidents, tasks, and change requests in line with SLA expectations.

Participate in 24/7 monitoring and support for critical applications and systems, including on-call rotations.

Qualifications

  • Graduation 
  • 3+ years of hands-on experience with Oracle WebLogic Server (11g/12c).
  • Strong understanding of JMS concepts, including queue/topic creation and message flow troubleshooting.
  • Experience with Kubernetes (preferably Amazon EKS) for application deployment and management.
  • Familiarity with Jenkins, Docker, and deployment automation.
  • Good knowledge of CI/CD pipelines, including feature flag tools like Unleash.
  • Proficiency in monitoring tools like Dynatrace and log analysis using ELK Stack.
  • Working experience with AWS services, particularly in application hosting and support.
  • Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
  • Working knowledge of Linux and Solaris, with command-line proficiency.
  • Experience with JIRA or similar ticketing tools.
  • Comfortable with 24/7 production support, including handling critical incidents and root cause analysis.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

Jms,Kubernetes,Eks,Jenkins,Docker,Ci/Cd,Unleash,Dynatrace,Elk Stack,Elasticsearch,Logstash,Kibana,Aws,Linux,Solaris,Jira
Oracle Weblogic Server,Weblogic

Similar Jobs

7 Days Ago
Easy Apply
Remote or Hybrid
LA
Easy Apply
195K-278K Annually
Senior level
195K-278K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Core Account Executive will engage with strategic enterprise accounts, manage the sales process from prospecting to closing, and build executive relationships. Responsibilities also include demonstrating solution-based sales techniques and aligning with Samsara's cultural principles.
Yesterday
In-Office or Remote
2 Locations
Mid level
Mid level
Artificial Intelligence • Analytics
Provide Tier-1 support for an Everest PHP/LAMP CMS platform: handle HubSpot tickets, perform HTML/CSS and minor PHP edits, manage user access, validate changes in test environments, follow SOPs, and maintain documentation and SLAs during CST coverage.
Top Skills: CmsCSSGearboxHTMLHubspotLampPHPVpn
Yesterday
In-Office or Remote
2 Locations
Senior level
Senior level
Artificial Intelligence • Analytics
Senior Network Subject Matter Expert with 10-12 years' experience responsible for designing, configuring, upgrading, and securing enterprise networks. Required expertise includes Palo Alto/ Panorama, Fortinet, Cisco core switches and SD-WAN, VLANs, routing, NAT, ACLs, IOS upgrades, VPNs/tunnels across tenants, multi-cloud and on-prem integrations, DNS/DHCP, subnetting, and BGP. Wireless experience is a plus.
Top Skills: Palo Alto Firewall,Panorama,Cisco Core Switches,Cisco Ios,Sd-Wan,Fortinet Firewall,Vlan,Routing,Nat,Access Control,Vpn,Tunnels,Multi-Cloud Networking,On-Prem Networks,Gateways,Dns,Dhcp,Subnetting,Bgp,Wireless

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account