Application Support Analyst (D365 F&O)

The Application Support Analyst provides administration, technical and functional support, maintenance, and continuous improvement for enterprise business applications, with a primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O). This role owns the operational processing and validation of financial data within D365 F&O, including billing, payments, revenue, and expenses, to support accuracy, financial integrity, and compliance with applicable requirements.

The Application Support Analyst monitors financial batch jobs, manages application configurations, troubleshoots issues, and supports reliable integrations and workflows across business functions. This position serves as a liaison among business stakeholders, IT, developers, and external vendors to resolve issues, improve application performance, and promote effective system utilization. This is an individual contributor position with no direct reports.

MAIN JOB RESPONSIBILITIES

• Own the operational processing and validation of billing, payments, revenue, and expense data within D365 F&O. Monitor and execute scheduled financial batch jobs, validate timely and accurate completion, troubleshoot failures, and resolve or escalate issues to support financial integrity, business deadlines, and applicable regulatory requirements.
• Serve as the primary contact for application support requests and the primary owner of triaging technical and functional configuration issues across D365 F&O modules and related enterprise applications. Manage incidents through the enterprise ticketing system, investigate root causes, identify recurring issues, and coordinate resolution or escalation of complex application, infrastructure, integration, and code-related problems.
• Configure and maintain application settings, workflows, security roles, user access, and system controls in accordance with approved business requirements and security standards. Coordinate configuration changes across D365 F&O modules and associated upstream and downstream processes to maintain reliable operations and appropriate access.
• Monitor and validate application integrations, interfaces, and related batch jobs to support accurate and reliable data flow. Partner closely with Application Support Engineers, developers, and vendors to maintain, enhance, test, and support custom code, D365 objects, and system integrations.
• Coordinate application upgrades, patches, maintenance, and enhancement deployments to minimize business disruption. Gather requirements, support or lead user acceptance testing, document changes, and assist with implementation and post-deployment stabilization in accordance with IT change management processes.
• Maintain application inventories, architecture diagrams, configuration records, technical specifications, operational runbooks, and knowledge base content. Develop user guides and training materials, and deliver onboarding and ongoing guidance to improve system utilization and adoption of effective practices.
• Partner with business stakeholders to evaluate enhancement requests and identify opportunities to improve workflows, reporting, and operational efficiency. Use approved AI tools, low-code platforms, and automation technologies to support documentation, ticket analysis, and process improvements, and collaborate with technical teams to test and validate solutions.
• Coordinate with business units, IT teams, and external vendors to support service continuity, resolve escalations, and manage support needs, licensing compliance, and supported application versions. Prioritize assigned work independently, communicate service impacts and resolution status.
• Other duties as assigned.

JOB REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field and at least four years of progressive experience supporting enterprise or business-critical applications; or at least six years of relevant progressive experience in lieu of a degree.
• Hands-on experience providing technical and functional support for Microsoft Dynamics 365 Finance & Operations, including financial processing, application configurations, and scheduled batch jobs.
• Working knowledge of financial workflows involving billing, payments, revenue, and expenses, including related data validation and system controls.
• Experience troubleshooting application issues, managing incidents, conducting root cause analysis, and supporting users in a business-critical environment.
• Working knowledge of integrations, APIs, middleware, and interface technologies, including experience investigating data flow issues and coordinating technical resolution.
• Experience creating, maintaining, or supporting reports using Power BI, SQL, or equivalent reporting tools.
• Experience using enterprise ticketing systems, such as ServiceNow, Jira, or Zendesk, to document, prioritize, resolve, and escalate support requests.
• Experience supporting application configuration, user access, security roles, workflows, testing, and change management activities.
• Strong documentation, organization, and project coordination skills, with the ability to manage competing priorities independently.
• Ability to explain technical concepts clearly to non-technical users and collaborate effectively with business stakeholders, developers, IT teams, and vendors.

PREFERRED QUALIFICATIONS

• Experience supporting multiple D365 F&O modules and their upstream and downstream integrations.
• Experience partnering with developers to support custom D365 code, objects, extensions, and integrations.
• Experience with middleware, automation, or integration platforms such as Workato, MuleSoft, Boomi, or comparable iPaaS solutions.
• Familiarity with Microsoft Power Platform, approved AI tools, or other low-code technologies used for workflow automation and operational improvements.
• Experience supporting media, publishing, manufacturing, or multi-entity business environments.
• Familiarity with cloud environments such as Microsoft Azure, Google Cloud Platform, or AWS, and collaboration tools such as Google Workspace.
• Knowledge of Agile, Scrum, or ITIL service management practices.
• Relevant Microsoft Dynamics 365, Power Platform, or ITIL certification.

The L.A. Times is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. This Privacy Notice for Los Angeles Times sets forth how we will use the information we obtain when you apply for a position with us. Explore our company history, achievement, values, mission and more on our career site. 
 
The pay scale the Company reasonably expects to pay for this position at the time of the posting is $90,000 to $95,000 and takes into account a wide range of factors including but not limited to skill set, experience, training, licenses, certifications, and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. At the L.A. Times, it is not typical for an individual to be hired at or near the top of the range for the role. Please visit our career site to view the benefits available to our employees. We recommend adding our applicant tracking system domain (@dayforce.com) as a safe sender or contact, sometimes these emails get filtered to candidates' spam folders.