Application Customer Support

Your Title: Application Support Specialist I

Job Location: Portland, OR

Our Department: Trimble Construction

Do you love software and enjoy helping others? Do you like proactively solving problems and analyzing a situation to find its resolution? Do you want to work in a diverse team who values collaboration and an award winning company with career development opportunities?

What You Will Do

The Application Support Specialist I serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction’s accounting, HR, service, and project management software. 

This position focuses on our Vista Accounting product. You will:

• Assists customers with their Vista ERP system, including troubleshooting, explaining technical language, and investigating to understand & solve customer issues

• Develop solution guides and documentation, leveraging AI-powered tools to explain troubleshooting steps and common solutions for colleagues and customers to use.

• Understand accounting and technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience 

What Skills & Experience You Should Bring

• Bachelor's degree in business, accounting, or a related field with at least two years of relevant experience. An Associate's degree with two or more years of experience, or five years of relevant industry experience, may be substituted.

• Strong understanding of general business and accounting principles and practices, particularly payroll set-up and processing. Experience working all the way through the General Ledger is highly beneficial. 

• Demonstrated customer service and problem solving skills

• Excellent written and verbal communication skills

Encouraged but not required: 

• Basic SQL knowledge

• Construction industry experience, particularly in construction accounting and/or project management 

• Experience in a customer service role.

About Your Location

Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

About Our Construction Division

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimble’s core business sectors, Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction, ensuring everyone is on the same page whether or not they’re in the same place. 

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Posting Date

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].