Analyst, TechEx

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
As the IT Analyst, you will be the onsite technical support expert providing best-in-class IT services for USH Theme Parks. You will deliver desktop support and enterprise systems support across multiple business units, attractions, and park locations. You will be responsible for providing critical, time-sensitive support to operational areas that require immediate assistance based on the nature of theme park operations (Attractions, Park Operations, Entertainment, Retail, Food & Beverage, Guest Services, Corporate Offices, etc.).
Responsibilities:

• Demonstrate a strong customer service attitude and professional demeanor while providing support through the TechBar: a walk-up request, incident, and break-fix support counter
• Perform break-fix and end-user desktop support across multiple park and office locations, and provide second-level support for software, hardware, and infrastructure-related issues
• Travel to remote or off-site locations as scheduled or as required to support park and business operations.
• Provide technical assistance and guidance to business partners, collaborating with internal IT teams and external vendors to deliver the best solutions for operational needs
• Configure, install, monitor, and maintain client workstation hardware and software; support a mobile and operational workforce
• Provide on-the-spot training and guidance to end users on system usage and technology tools
• Consult with customers and make recommendations on hardware and software solutions that meet business requirements while adhering to established IT standards
• Partner with internal IT teams to represent client technical needs for project planning, implementations, and standards development
• Work closely with operational technology teams to support critical park systems and assist with the implementation of new technologies in live, guest-facing environments
• Serve as first-line support for critical operational workspaces, including attraction control areas, entertainment venues, operations centers, and guest service locations
• Must be able to work flexible hours, including nights, weekends, and holidays, as required to support park operations, special events, and peak guest periods

Qualifications

• Undergraduate degree in a computer science, IT, IS, systems engineering or related field, and/or equivalent work experience
• Minimum five (5) years/IS&T Desktop and PC Support experience working in a large corporate environment
• Must be available on-call for weekends and 24/7 as necessary
• Experience with current technology includes:
  • WIN10, Apple OSX desktop platforms
  • Virtualized workstation and cloud workspace technologies
  • Office 365 for both MAC and PC
  • Collaboration tools technologies
  • Desktop and Laptop security encryption for Mac and PC
  • Active Directory Management
  • Service Now or Ticketing Software experience
  • Basic Networking experience
  • Servers and Storage as it pertains to desktop support
• Mobile device support and management software experience
• AV \ Video Conference support experience
• Ability to work within established standards and guidelines
• Outstanding analytical/troubleshooting skills
• Strong organizational and interpersonal skills, such as persistent, client-oriented, results-oriented and accountable
• Efficient communicator at all levels of organization
• Able to analyze user-reported issues and provide solutions using the most appropriate tools and processes quickly and effectively
• Ability to work in a mission-critical environment
• Self-driven engagement with excellent follow-through skills
• Must be able to lift up to 35 pounds

Desired Characteristics:

• Business Intelligence Experience (PowerBI, Tableau, SAP, etc.)
• Project management skills and experience
• Television Broadcast Experience
• Avid environment knowledge (iNews, Command, Editing, etc.)
• Database Knowledge (SQL, MS Access, Filemaker, etc.)
• Knowledge of Streaming Platforms (LiveStream Studio, Facebook Live, Periscope, etc.)
• ServiceNow Programming

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $62,000 - $75,000
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].