Analyst, Insurance Benefits

Do you love to problem solve issues for customers?  Are you a motivated self-starter with great attention to detail?  Do you enjoy working cross-functionally to manage projects that have a large impact on operational processes? Are you looking to break into the startup world with a company that has a proven track record of success and be part of a fast growing team with the ability to learn and develop new skills? This role could be for you.  

Justworks helps people by providing access to a wide range of world class benefits; from Medical, Dental and Vision insurance to 401(k) and a variety of boutique offerings. In this position, you’ll own the day-to-day success of a number of different Benefit programs at Justworks, work with our Product and Engineering teams to improve existing systems, and help implement new Benefit offerings. 

• Day to day ops/admin/analyst work
• Perform day-to-day operations for our Open Market health insurance offerings, including:
• Work with insurance carriers to resolve escalated issues including enrollment errors, plan coding issues, and other discrepancies, 
• Identify and flag bugs and errors impacting the processing of file feeds to our carriers
• Review and process network data files from carriers, uploading as needed
• Coordinate system implementation of new benefits and report changes in systems/procedures across teams
• Maintain vendor and internal partner SLAs
• Problem Solving
• Work with internal stakeholders including Product, Engineering, Legal, and Finance and external stakeholders including Benefit Partners when necessary to resolve escalated issues
• Own any system bug investigation and remediation
• Gather and analyze customer benefits data and other sensitive information, utilizing SQL, Excel, and proprietary systems
• Identify and resolve errors in benefits operations using creative technical solutions
• Project Work
• Collect plan and pricing data from carriers, and work within the carrier's systems to enroll groups and individuals 
• Maintain and execute regular filing and/or any additional regulatory duties
• Track, analyze and report on regular KPIs
• Create various operational tools and dashboards as needed
• Partner with other team members on various project work as needed
• Other internal team interactions
• Partner with the ProdEng team to help determine investments that would increase our overall efficiency
• Performs other related duties as needed

As an Insurance Benefits Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

• Minimum of 3 years experience in a similar role
• Required: 
• SQL knowledge
• Strong written and verbal communication skills
• Extremely detail-oriented with great time management skills
• Experience working in a fast-paced, data-driven environment
• Experience working cross-functionally
• Strong analytical and data management skills
• Strong execution skills
• Preferred:
• Tableau, Jira, Excel, and Confluence experience
• Role specific:
• Knowledge of Employer Sponsored Benefit Plans required
• Knowledge of Health Insurance benefits

The base wage range for this position based in our New York City Office is targeted at $75,500.00 to $83,050.00 per year.

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