As an AI Solutions Engineer, you'll guide customers in using Weights & Biases' developer tools to enhance their machine learning workflows, ensuring successful post-sales adoption and customer satisfaction.
At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code, there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product, we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.
Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1,000 customers and more than 30 foundation model builders including customers such as OpenAI, NVIDIA, Microsoft, and Toyota.
We're hiring an AI Solutions Engineer, Post Sales to help our customers solve difficult, real-world problems and engage in ground-breaking research by using our developer tools in their machine learning pipelines.
In this role, you'll be working with the most sophisticated ML/GenAI teams in the world working on some of the toughest ML/GenAI problems in computer vision, robotics, natural language processing, Large Language Models (LLMs), and more. You'll have the opportunity to work with ML/GenAI teams across multiple industries to uncover their ML/GenAI needs, improve their ML/GenAI workflow, explore how Weights & Biases fits into their environment, collaborate on projects, and educate them on the best practices of our product.
Solutions Engineers on our Field Engineering team play a vital role in the success of our customers at Weights & Biases. You'll collaborate with the Sales, Support, Product, and Engineering teams to lead the technical success of our customers after the sales process, acting as the primary source of knowledge and representative to our customers. You will play a key role in customer adoption, partnering with our product team to steer product development based on customer feedback and usage patterns.
This is an ideal opportunity for anyone with machine learning experience who is customer-focused and eager to work with the top ML/AI companies globally, focusing on ensuring customer success and adoption post-sales.
Responsibilities:
- Master the implementation of complex ML pipelines and GenAI applications for engineering teams, leveraging Weights & Biases products, to ensure smooth customer onboarding and adoption processes.
- Serve as a trusted advisor to new customers by identifying their desired outcomes and clearly communicating Weights & Biases’ product best practices, ensuring their success through effective integration and optimization in the post-sales adoption phase.
- Serve as a pivotal link between customers and internal R&D teams by continuously providing customer feedback and advocating for customer needs, thereby directly influencing the product roadmap and enhancements to reflect real user experiences, trends, challenges, and successes.
Requirements:
- 3-5 years of relevant experience in a similar role
- Strong programming proficiency in Python and an eagerness to help ML and GenAI application builders through knowledge of deep learning frameworks like TensorFlow/Keras, PyTorch Lightning, and tools such as Streamlit, LangChain, etc.
- Excellent communication and presentation skills, both written and verbal
- Ability to effectively manage multiple conflicting priorities, respond promptly, and manage time effectively in a fast-paced, dynamic team environment
- Ability to break down complex problems and resolve them through customer consultation and execution.
- Experience with cloud platforms (AWS, GCP, Azure)
- Experience with Linux/Unix
Strong Plus:
- Experience with GenAI and LLMs
- Proficiency with one or more of the following packages: HuggingFace, Fastai, scikit-learn, XGBoost, LightGBM, Ray
- Experience with hyperparameter optimization solutions
- Experience with data engineering, MLOps, LLMOps, and tools such as Docker and Kubernetes
- Experience with data pipeline tools
Our Benefits:
- 🏝️ Flexible time off
- 🩺 Medical, Dental, and Vision for employees and Family Coverage
- 🏠 Remote first culture with in-office flexibility in San Francisco
- 💵 Home office budget with a new high-powered laptop
- 🥇 Truly competitive salary and equity
- 🚼 12 weeks of Parental leave (U.S. specific)
- 📈 401(k) (U.S. specific)
- Supplemental benefits may be available depending on your location
- Explore benefits by country
We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.
#LI-Remote
Top Skills
AWS
Azure
Docker
Fastai
GCP
Huggingface
Keras
Kubernetes
Langchain
Lightgbm
Linux
Python
Pytorch Lightning
Ray
Scikit-Learn
Streamlit
TensorFlow
Xgboost
Similar Jobs
.png)
Big Data • Cloud • Digital Media • Machine Learning • Mobile • Software • Industrial
Lead the design and implementation of Evidence Collection and Compliance automation systems, collaborating with teams to enhance system reliability and adhere to regulatory standards.
Top Skills:
AWSCi/CdCircleCICloudFormationEc2Gitlab CiIamJenkinsLambdaPythonRdsS3ServerlessTerraform
Security • Cybersecurity
The Engineer will support design projects, conduct facility assessments, develop technical documentation, and interface with clients. Responsibilities include project planning, document standards compliance, and troubleshooting engineering issues.
Top Skills:
AutocadCost Estimating SoftwareEngineering Computer Scheduling Software
Information Technology • Consulting • Defense
The Lifecycle Engineer supports engineering life cycle management for military ships, providing technical support, developing maintenance plans, and assisting with reporting and documentation.
Top Skills:
Electrical EngineeringMarine EngineeringMechanical EngineeringNaval Architecture
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
