AI Solution Owner

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About McKesson

McKesson is a Fortune 10 company and a global leader in healthcare services and information technology. We are committed to advancing health outcomes for patients, providers, and partners across North America through innovation, operational excellence, and customer-centric solutions.

Position Summary

McKesson is seeking an experienced Intelligence Platform Solution Owner to lead the modernization and optimization of our contact center intelligence layer. This role is critical to enhancing customer experience through AI-powered technologies such as virtual agents, agent assist, and advanced analytics.

As a strategic partner to McKesson’s business units, this leader will define and deliver scalable, secure, and integrated solutions that support our diverse customer base—including patients, healthcare professionals, and pharmaceutical companies. The Solution Owner will oversee platform migration, engineering execution, vendor management, and budget planning, driving measurable business value across the enterprise.

Key Responsibilities

Technical Strategy & Architecture

• Lead the design and implementation of the next-generation intelligence layer platform, aligned with McKesson’s business and technology roadmap.
• Develop scalable technical architectures, including API strategies and system integrations, with a focus on reliability and risk mitigation.

Solution Delivery

• Oversee deployment of AI-powered contact center solutions across business units, ensuring performance, scalability, and security.
• Establish structured development methodologies to support timely and high-quality solution delivery.

Vendor & Budget Management

• Manage vendor relationships, contracts, and performance, including RFP development and platform selection.
• Optimize technology spend and ensure alignment with financial targets and ROI expectations.

Stakeholder Engagement

• Provide clear, consistent communication to business and technology stakeholders through executive summaries, technical diagrams, and strategic insights.
• Foster cross-functional collaboration and proactively identify and mitigate risks.

Team Leadership

• Build and lead a high-performing engineering team, promoting a culture of innovation, accountability, and continuous improvement.

Technology Evaluation

• Serve as McKesson’s subject matter expert on contact center intelligence platforms.
• Evaluate emerging technologies and trends to drive sustainable transformation and growth.

Minimum Qualifications - Degree or equivalent and typically requires 13+ years, with 8+ years, of direct work[1]related experience. Less years required if has relevant Master's or Doctorate qualifications.

Critical Skills -

• Hands on Experience in contact center technologies, including hands on experience with years in leadership roles
• Deep knowledge of customer experience platforms and Google technologies, including architecture and migration strategies.
• Strong experience integrating intelligence platforms with CRM, ERP, and cloud-based services.
• Proven ability to communicate complex technical concepts to senior leadership and lead cross-functional teams.
• Skilled in managing vendor contracts, service levels, and technology budgets.
• Experience with Agile, DevOps, and enterprise-scale solution delivery frameworks.

Preferred Skills

• Certification in Cloud, Analytics, or IT Support Professional platforms.
• Healthcare and consulting experience preferred.     
• Practical experience with CCaaS and CRM technologies.
• Strong analytical, problem-solving, and project management skills.
• Ability to work independently with sound business judgment.
• Familiarity with AI, automation, speech analytics, and data visualization in contact centers.

Physical Requirements

• General office demands
• Travel up to 20%

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!