Lead strategic deployment and adoption of BackOps for large enterprises: diagnose operational bottlenecks, design AI-driven workflow transformations, build deployment roadmaps, run change management and training, partner with engineering on integrations, define adoption KPIs, and drive renewal and expansion.
BackOps is building AI-native automation for supply chain and back-office operations at the world's largest enterprises. Our products: Relay (exception detection and resolution) and the AI Process Center (workflow knowledge capture and automation), replace manual firefighting and tribal knowledge with systems that scale.
THE ROLE
We're hiring an AI Deployment Strategist to own the strategic deployment and adoption of BackOps across our largest, most strategic customers. You'll act as an embedded strategy partner inside the customer's organization, mapping how AI can reshape their operations, building internal coalitions, and driving enterprise-wide transformation. You'll design and execute deployment strategies end-to-end, architect change management approaches, and serve as the operational and strategic bridge between our AI platform and their business outcomes.
This role exists because deploying AI into legacy operations isn't about implementation, it's about strategy. Our biggest customers need a partner who can diagnose where AI creates the most value, design rollout sequences that build internal buy-in, help teams rethink how they work, and orchestrate adoption at scale. You'll be that partner.
WHAT YOU'LL DO
- Own the deployment strategy for our largest enterprise customers, from pre-implementation planning through org-wide AI adoption and optimization
- Act as an embedded strategy advisor, diagnosing operational bottlenecks, designing AI-driven workflow redesigns, and helping customers reimagine their operating models
- Build and execute multi-phase deployment roadmaps tailored to organizational readiness, stakeholder priorities, and business impact sequencing
- Design and deliver training programs, enablement curricula, and change management frameworks tailored to different stakeholder groups (ops teams, managers, executives, digital transformation offices)
- Partner with customer engineering, IT, and data teams on integration architecture, data governance, and technical deployment decisions
- Translate customer business requirements and feedback into product strategy recommendations; work directly with engineering and product to shape the roadmap
- Define and track adoption KPIs, business impact metrics, and expansion opportunities; own the strategic case for renewal and expansion alongside the founders
- Design and lead POC strategy, success criteria, and graduation paths into production deployments
- Identify adjacent use cases and value creation opportunities across the customer's organization
WHAT WE'RE LOOKING FOR
- 5-8 years of experience in AI/ML implementation, digital transformation, technical strategy, or consulting. Ideally at a top-tier strategy consulting firm (BCG, McKinsey, Bain, Deloitte, Accenture) or enterprise SaaS company scaling AI products into large organizations
- Strong technical foundation: you understand APIs, data architectures, integrations, and system constraints well enough to scope deployment challenges and architect solutions with engineers. You should be able to read and reason about workflows, data flows, and technical tradeoffs
- Demonstrated ability to design and execute large-scale change management programs and drive adoption within complex, risk-averse organizations
- Exceptional written and verbal communication. You can run a technical working session with ops teams one hour and present AI deployment strategy to a CIO the next
- Proven experience building deployment playbooks, training curricula, or organizational enablement at scale
- Bias toward strategic ownership: you treat customer outcomes and AI adoption success as your own responsibility and take initiative to remove obstacles
- Comfort with ambiguity and ability to move quickly in a fast-moving startup environment
NICE TO HAVE
- Background in supply chain, logistics, distribution, or back-office operations
- Prior experience designing AI/ML product implementations or digital transformation programs
- Prior startup or scale-up experience
- Strategy consulting background (operations, digital transformation, or AI)
- Experience with workflow automation, RPA, or process mining
- Familiarity with enterprise change management frameworks (ADKAR, 7S model, etc.)
COMPENSATION & BENEFITS
- Competitive base salary + meaningful equity
- Full health, dental, and vision
- Unlimited FTO
- Lunch + Dinner
- Monthly team events
Similar Jobs
Agency • Artificial Intelligence • HR Tech • Professional Services
Work with sales and engineering to run technical discovery, design tailored demos and POCs, configure accounting workflows and AI systems, scope implementations, build integrations, troubleshoot and maintain production deployments, and provide ongoing customer support.
Top Skills:
Ai SystemsExcelGoogle Sheets
Software
Work directly with customers to design, build, and deploy AI-powered planning solutions in Pigment. Translate business problems into scalable models and custom AI agents, prototype agentic AI use cases, drive adoption, train users, and feedback product and engineering. Own end-to-end implementations and define repeatable deployment patterns.
Top Skills:
Ai AgentsAi/MlAPIsData PipelinesPigmentPythonSQL
Artificial Intelligence • Logistics • Transportation
The Deployment Strategist manages enterprise customer deployments, ensuring successful integration of AI workflows, and serves as the main client contact throughout the process.
Top Skills:
AIAPIsExcelJSONLlmsPowerPointSaaSSQL
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
