AI Conversation Designer

AI Conversation Designer
Location: Remote - USA
Employment - Full Time
Are you a Conversational Flow Designer (natural language / conversational AI) who enjoys optimizing conversational flows for virtual agents? If you enjoy working with the business, creating intuitive and engaging conversational experiences that align with the Client's goals and enhance user satisfaction, this job is an exciting opportunity to work with an Agile and tech savvy team.
This role requires a deep understanding of natural language processing, user experience design, and a proactive approach to staying abreast of industry trends in conversational AI. In this role, you will be responsible for conversational flow design, NLP (Natural Language Processing) integration of Google Dialogflow or otherplatforms, User Experience (UX), collaborate with cross functional teams, create user stories, as well as documentation and training.
Responsibilities:

• Design Call Flows
• Create User Stories
• Develop acceptance criteria
• Conversation design, feedback, and tuning

Qualifications For Success:

• 3 or more years' experience with Conversational Design experience with a focus on virtual agents
• 2 or more years of conversational AI
• Agent Assist experience
• Experience working in an Agile environment
• Communication and collaboration skills, comfortable working across the business and being a liaison.
• Ability to analyze data and user feedback to drive continuous improvement.
• Google Dialogflow, Amazon Lex, Omilia and/or Cognigy preferred
• Knowledge of scripting or programming languages preferred
• Experience with Telco or Contact Center operations and CCaaS technology
• Cloud platform experience (GCP, AWS or Azure) preferred
• Product Owner certification preferred

Applicants can expect to make between $140,000 to $162,500 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for VP incentive bonus up to 10%.
Why you'll love it here:
Culture:
At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected]."