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As a Customer Experience Trainer, you will design and deliver training programs for Customer Success Specialists and Sales teams, fostering skills and motivation. You will collaborate cross-functionally and innovate training strategies based on feedback and metrics.
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About the Role:
We’re seeking an AI-Driven Content Creator who’s passionate about crafting bold, high-impact content with the power of generative tools. This isn’t just another content role. It’s a chance to shape how creativity is done in the age of AI.
You’ll work at the intersection of speed and storytelling, using different platforms to deliver smart, on-brand content across channels at scale. If you're hungry to create, eager to experiment, and ready to produce work that stands out in a crowded feed, this is your moment.
Responsibilities:
- Create, create and create, with AI at the Core
- Leverage AI to produce engaging, relevant, and high-quality content across formats (static, motion, copy, etc.), while drawing from your honed craft. Use AI tools to amplify your creative ideas and bring concepts to life quickly, with scalability.
- Collaborate to Elevate
- Work closely with a group of talents to shape content ideas and enhance them with AI-driven execution. Bring a problem-solving mindset to fast-paced creative discussions.
- Iterate and Refine
- Use AI not just for first drafts, but a go-toto scale your production capabilities, improve, adapt, and polish work. You’ll take feedback in stride and evolve your output for resonance, clarity, and impact.
- Experiment with Purpose
- Test new tools, prompts, and workflows to continuously push the envelope. Share learnings and help level up the team’s AI fluency.
- Execute Across Channels
- Develop content for a range of brand surfaces, including social, web, and campaign touchpoints. Deliver assets that are visually sharp, on-message, and always on-brand.
- Stay Culturally and Technologically Aware
- Track trends in AI, design, and digital storytelling. Use your awareness to bring freshness and relevance to everything you create.
Desired Skills and Experience:
- Proficient in AI creative tools
- You’ve used different AI platforms to do the work.
- Creative taste and intuition:
- You know how to make ideas resonate, visually, emotionally, and strategically across any format.
- Content creation experience
- You've delivered work for social, digital, product, or brand and can move fluidly between formats with a maker’s mindset.
- Comfort with ambiguity & resourceful:
- You’re energized by unknowns, curious about emerging tools, and quick to adapt as things evolve.
- Collaborative and self-sufficient
- You play well with others, but you’re just as capable of producing polished, final work on your own. You make the output of a small team look effortless.
- Proof of experimentation:
- Whether you're a recent grad or seasoned creative, what matters most is what you’ve made. Show us how you’ve used AI to push the limits of content and creativity.
Why You’ll Love This Role:
- Be the Change: Lead the way in an evolving field where your ideas can disrupt and reshape the future of content creation.
- Unleash Your Creativity: With AI as your partner, you’ll have the freedom to experiment and create things no one has ever seen before.
- Impactful Collaboration: Work with like-minded visionaries who share your hunger for innovation and pushing boundaries.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering