AI Consultant – Agentic AI & Systems Integration

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

This role will be a blend of strategy and implementation. As an AI Consultant, you will guide clients through the end-to-end lifecycle of Agentic AI adoption: from strategy and vendor/platform selection, through deployment, system integration, and ongoing maintenance. You will be a key architect and integrator helping clients not only envision what is possible, but also ensuring AI agents are properly resold, implemented, integrated with legacy or partner systems, and governed. You will own the configuration, conversational design, prompting, testing, and deployment of AI agents for some of the world’s most exciting companies. 

Your success will be measured by the real business outcomes you enable: cost savings, better CX metrics, improved operational efficiency, and sustainable adoption.

Key Responsibilities

• Assess a client’s current CX and operational workflows to identify use-cases for agentic AI, automation, human-AI hybrid models, and underlying system integration

• Build AI strategy roadmaps that include platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation

• Configure, prompt, test, deploy, and maintain AI agents across digital & voice channels; ensure they integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.)

• Design architecture for human-AI handoffs and hybrid models: define where automation applies, where human oversight is needed, ensuring smooth transitions and quality control

• Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders on technology choices, platform integrations, and change management implications

• Drive change management: help clients articulate vision, navigate the operational/organizational impact of deploying AI agents, upskill internal teams, and manage stakeholder expectations

• Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) after deployment; ensure ongoing governance and continuous improvement

Qualifications

Required:

• Bachelor’s degree in Business, Engineering, Computer Science or related field

• 3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies)

• Deep understanding of AI concepts & techniques

• Experience evaluating, selling, or integrating third-party platforms 

• Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build credible business cases and value-projections

• Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations)

• Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments

Preferred:

• Prior experience in reseller or systems integrator roles, or working with partner platforms in AI ecosystem

• Background in complex customer operations, especially across both voice and digital channels

Why This Role Matters

• You will be central to TaskUs’s evolution: helping drive our agentic AI transformation efforts for clients

• You’ll enable real impact: reducing customer service costs, improving quality, and helping clients scale AI in a secure, efficient, human-friendly way.

• This is a chance to work on cutting-edge AI transformation across both voice and digital channels, integrating new platforms, optimizing handoffs, and shaping the future of CX.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.