Agility Senior Associate, Product Portfolio Performance (PPO)

Job Description
Propel performance and productivity, champion agile methods, and nurture innovation in a top financial institution.
As an Agility Senior Associate in Customer Acquisition and Marketing Platforms (CAMP), you will contribute to the team by guiding and supporting solution delivery teams in adopting and adapting agile practices throughout the product development lifecycle.
Leveraging your advanced knowledge of agile principles, you will facilitate group discussions, decision-making processes, and collaborative activities to build continuous improvement and high performance. Your expertise in coaching, communication, and leadership will enable you to effectively manage complex projects, foster a culture of innovation, and enable the successful delivery of high-quality solutions.
Job responsibilities:
- Facilitates the adoption and adaptation of agile methodologies within teams and provide guidance, training, and support to propel continuous improvement and high performance
- Creates an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
- Enables agile project delivery by facilitating the prioritization of tasks and managing resources to effectively address complex situations to achieve project goals
- Analyzes and interprets policies, identify key barriers, and apply your critical thinking skills to address challenges within the product development lifecycle
- Uses advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership
- Fosters a culture of innovation and continuous improvement across the organization
- Coaches and guides teams on outcome-based planning and prioritization with frequent delivery to improve the objectives
- Serves as a partner, facilitator, and trainer on operational excellence and demonstrate how they are utilized to improve outcomes
- Utilizes the metrics effectively to develop and communicate product strengths and areas of improvement
- Collaborates with the Agility Leads and Product Portfolio Operations to drive change and consistency across the portfolio and beyond
Required qualifications, capabilities, and skills:
- 3+ years of experience or equivalent expertise in a relevant domain, with a focus on guiding teams to adopt agile methodologies and practices
- Demonstrate a comprehensive understanding of multiple product development lifecycle stages, methodologies, and best practices
- Demonstrate proficiency in facilitating group discussions, decision-making processes, and collaborative activities within teams to achieve product goals
- Showcase proficiency in agile delivery and agile approaches, with a developing ability to coach teams and strive for continuous improvement and high performance
- Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams
- Display advanced knowledge of agile delivery and agile approaches, including Scrum and Kanban; monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability; Jira experience required
- Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context
- Possess an executive presence and ability to coach multiple teams across the product
- Possess technical and business acumen to work effectively within a cross-functional Agile team. Business and/or Technology leadership and practical delivery experience required
- Clear understanding of the value of the 12 Agile principles and being able to influence the product organization and teams to align to those principles
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, experimentation, strategic development, requirements definition, and value management
Preferred qualifications, capabilities, and skills:
- Bachelor's degree or equivalent experience
- Product Owner Certification such as CSPO, SAFe PO/PM or PSPO or verifiable equivalent experience. Experience with widely successful Agile techniques: User stories, Acceptance Criteria, Automated testing, value stream mapping etc.
- Technical knowledge of preferred programming practices (BDD, TDD, ATDD, CI/CD, automation, etc.) in order to lead the team towards the right modern Agility tions and improvements
- Experience driving change within organizations and managing stakeholders across multiple functions
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.