Agent Engagement Specialist

Role Description and Mission:

The Roadside Assistance Sales and Training Specialist will be responsible for promoting the use of emergency roadside services to insurance agents. This includes educating and training agents on the benefits of recommending our services to their customers and how to utilize our online tools effectively. The role combines elements of sales, customer service, and education/training.

Key Outcomes: 

• Sales and Promotion: Actively sell the concept of emergency roadside services to insurance agents. Develop and implement strategies to encourage agents to recommend these services to their customers.

• Training and Support: Conduct training sessions for insurance agents on how to use our online tools and services. Provide ongoing support and answer any queries agents may have.

• Relationship Management: Build and maintain strong relationships with insurance agents. Act as the main point of contact for agents regarding our services.

• Feedback and Improvement: Gather feedback from agents and customers to improve the service offerings. Communicate this feedback to the product development team.

• Market Analysis: Keep abreast of market trends in the insurance and roadside assistance sectors. Use this information to inform sales and training strategies.

• Reporting: Maintain accurate records of sales and training activities. Report on these activities to management regularly.

Work Environment:

• This role will require some travel to meet with insurance agents, attend conferences and conduct in-person training sessions.

• Flexibility to work outside standard business hours when necessary.

Skills, Education and Experience:

The Roadside Assistance Sales & Training Specialist, which combines sales acumen with training expertise, requires a professional who is not only knowledgeable about the product (in this case, emergency roadside services) but also skilled in communicating its value and functionality to potential users. Here are some background qualities, skills, and experiences that are typically needed for such a role:

Background Qualities:

• Strong Communication Skills: Ability to clearly articulate the benefits of the service and proficiently demonstrate how to use online tools.

• Persuasive Selling Skills: Proficiency in convincing agents to adopt the service by highlighting its value proposition.

• Training and Educational Skills: Capable of educating and training agents on how to effectively use the provided online tools and services.

• Customer Service Orientation: A strong focus on understanding and meeting the needs of insurance agents and their clients.

• Problem-Solving Abilities: Capacity to identify and address any concerns or obstacles that agents might have regarding the service.

Experience Needed:

• Sales Experience: Experience in sales, particularly in a B2B environment, is crucial. Experience in insurance or a related field can be particularly beneficial.

• Training Experience: A background in training or education, especially in a corporate setting, where the individual has had to teach or train others on new systems or services.

• Industry Knowledge: Understanding of the insurance industry, particularly auto insurance and roadside assistance services.

• Technical Proficiency: Familiarity with online tools and platforms, as the role involves training agents to use digital services.

• Customer Relationship Management: Experience in managing client relationships, understanding client needs, and providing solutions.

Additional Considerations:

• Educational Background: A bachelor's degree in business, marketing, communication, or a related field can be advantageous, although not always required.

• Soft Skills: Strong interpersonal skills, adaptability, patience in teaching, and the ability to handle objections effectively.

• Certifications: Any relevant certifications in sales, training, or the insurance industry can be a plus.

In summary, this role requires a hybrid professional who combines sales expertise with the ability to educate and train. Such a professional should be adept at both understanding and communicating the technical aspects of a service, as well as its practical applications in the context of the insurance industry.

Hiring In:

• United States:  AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA