Affidavit Support Specialist

The Team

Upstart has established a centralized Affidavit Support function, which will be a sub team within the Recovery Operations department. Affidavit Support Specialists will prepare, review, notarize, and otherwise process affidavits in accordance with contractual obligations and state regulations. This role requires the individual to have high attention to detail, keen judgment when analyzing and reviewing documents, and a strong analytical/strategic mindset. These roles will report to the Associate Operations Manager, Affidavit Support.

Position Location - This role is available in the following locations: Columbus, OH. This is a hybrid position with the expectation that this individual will be in the Columbus, OH office 4 days per week with 1 day remote. 

Time Zone Requirements - This team operates on the East Coast time zones. 

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Analyze requests for affidavits from third parties, prepare affidavits, ensure accuracy of information contained in systems and affidavits, and ultimately submit affidavits in accordance with procedures, contractual obligations, and state regulations.
• Review work product generated by peers for completeness and accuracy.
• Notarize affidavits and related documents.
• Ensure the accuracy of information in Upstart systems and records.
• Willingness to assist other areas of Recovery as opportunities arise. 

What we’re looking for: 

• Minimum qualifications:
  • 1 year experience in an Operations role at a Financial Institution, Debt Buying corporation, or Legal Collections Law Firm.
  • 1 year experience conducting research and/or investigations at a Financial Institution.
  • Demonstrated ability to interpret requests, conduct research, and prepare findings.
  • Strong collaboration and communication skills.
  • Keen attention to detail and the ability to multitask effectively.
  • The ability to work independently and as part of a team in a fast-paced environment.
  • The ability to obtain and exercise an Ohio notary license. Applicants must secure the necessary Ohio Notary Commission within 60 days of commencing employment. Two attempts will be provided for passing the licensure examination.
• Preferred qualifications:
  • Associates Degree or equivalent work experience.
  • Experience working cross functionally in a large, complex environment.
  • Prior experience supporting a legal function/department.
  • 2 or more years of investigative experience in the areas of disputes, complaints, and/or fraud.

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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