Advisor I, Program Enrollment

Advisor I, Admissions plays a pivotal role in the effective recruitment and enrollment of new learners at Nightingale College. Serving as the first point of contact for prospective learners, this position delivers exceptional customer service while guiding applicants through the admissions process. The incumbent is responsible for collecting and assisting with the completion of the required admissions documents to meet compliance and accreditation standards. 

• Initiate outbound phone calls and handle inbound calls in response to inquiries each day to set appointments and conduct interviews with prospective learners. 

• Contact prospective learners to confirm and conduct scheduled appointments, ensuring all necessary information is communicated, any questions are addressed, and adherence to all compliance and accreditation standards is maintained. 

• Provide a daily activity report (DAR) to the Supervisor. 

• Generate leads by requesting referrals and enter all new inquiry information in the appropriate system. Follow the contact strategy and track all correspondence with prospective learners in the appropriate system. 

• Utilize the Discover, Commit, Start Application process with prospective learners. 

• Assist prospective learners, learner families, and other relevant parties who may be involved in decision-making. 

• Invite qualified applicants to apply, ensuring they receive all necessary information and support throughout the application process. 

• Answer questions about the appropriate Nursing Program with accuracy. 

• Update and maintain learner records in the learner management system (LMS). 

• Review all required documentation needed for new learner enrollment, resolving any conflicting information in electronic files to ensure accreditation and compliance standards are met. 

• Collaborate with other functions to provide the highest level of service for enrolling learners. 

• Review the eLearn assessment results to evaluate and determine the suitability of prospective learners for admission to the college. 

• Participate in weekly Admissions meetings including 1:1s, coaching meetings, trainings, and team meetings. 

• Participate in the successful implementation of other functional projects as they arise. 

• High school or general equivalent is required, Bachelor’s Degree preferred.  

• A minimum of two years of experience in admissions at an accredited institution for post-secondary education. 

• Demonstrate ability to communicate effectively across diverse teams and stakeholders, both verbally and in writing.  

• Demonstrate proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint or ability to learn new technology quickly. 

• Demonstrate proficiency in CRM and SIS systems. 

• Demonstrate ability to effectively work on multiple projects, within an environment that is dynamic and fast-Paced. 

• Demonstrate proficiency with FERPA.