Advanced Engineering Technical Support Specialist (U.S.A. Remote)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Advanced Engineering Technical Specialist is responsible for troubleshooting with Field Service Engineers across NACO, assisting in resolving complex issues through experience, utilizing available resources, and thinking outside the box.

This position reports to the Engineering Technical Support Supervisor and is part of the Engineering Technical Support Organization - Immunoassay and will be fully remote. The schedule for this role is 10:30 am - 7:00 pm EST Monday - Friday.

In This role you will have the opportunity to:

• Provide our NACO Field Service Engineers with dedicated, real-time support.

• Assist in improving the Field Service Engineer and Customer Experiences by improving First Time Fix Rate and reducing Time to Resolution.

• Partner with our National Support Specialists and Global Product Technical Support Team to resolve complex issues.

The selected candidate will possess the following:

• Experience mentoring and supporting teammates via phone or WorkLink, eliminating the need for follow-up service calls

• Demonstrated ability to provide escalation support to resolve complex repairs; History of using DBS and other available tools to drive change and lead continuous improvement

The essential requirements of the job include:

• Minimum of 6 years of Field experience; Expert understanding of the DxI and Access Product Lines, with ability to consider contributing factors beyond identified problems alone to drive to root cause.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – 10% or as needed for training and/or hands-on mentoring

• Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

• Customer Technical Support

• Supporting Chemistry product lines DxC and AU

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The hourly range for this role is $45.00-$55.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].