AdTech Operations Manager

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

As a Manager, Ad Tech Operations, you will play a pivotal role in the success of the Partnership team, by being a platform specialist across DV360, CM360, SA360 and resolving platform questions logged via our ticketing system by our clients.

In this role, you will onboard and support Google Marketing Platform (GMP) clients, driving strong relationships while ensuring they receive best-in-class service and adhering to ticket SLAs and best practices.

Your primary responsibilities will include:

• Optimize campaign performance across programmatic platforms, striving to refine tactics for our clients.

• Resolve basic platform (CM/DV/SA) questions, including user access, creative approvals, and spend issues.

• Complete account build tasks (e.g., Advertiser creation, linking, floodlight/audience creation) for platform onboarding and implementation.

• Ability to complete scorecards and basic audits for GMP products

• Develop insights to inform our clients' strategies.

• Partner with Business Development to generate strategies for prospective clients.

• Interface with clients through written, phone, and in-person communication.

• Collaborate across our teams to create holistic advertiser solutions which span all areas of the digital spectrum.

Qualifications

• 4+ years of experience in an agency environment

• Expertise in managing or optimizing campaigns in DV360, SA360, and CM360.

• Experience with numerical detail, analysis, and using data and market insights to inform decisions and develop business strategies.

• Business writing skills and ability to produce high-quality documents

• Demonstrate a structured way of working, with the ability to cope with competing demands

• Ability to experiment with new methods and technologies to solve complex issues.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

Compensation Range: $60K - $85K