Administrator, Access

POSITION SUMMARY:

Access Administrators are responsible for maintaining, controlling and operating the Security Access and Key Control systems, databases, systems requests and staff lockers within the complex.

PRIMARY RESPONSIBILITIES:

• Access Administrator Duties

Processing access levels of staff and visitors passes; process changes to access levels for new users and position changes; the production and distribution of visitor and staff passes; the receipt, management and distribution of property keys; key cutting; the management of Security and other radio system and radio units; the management and distribution of Staff Lockers.

• Administration

Maintain concise and accurate reporting and data for all Access Control and related Systems as directed by the Manager, Security Systems and Supervisors, Access Control.

• Work with Colleagues and Customers

Maintain an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation.

• Manage Own Performance

Effectively manage and maintain own quality of work performance conduct completing all tasks as directed; Contribute to the effective functioning of the Team and the Department.

• Work in a Socially Diverse Environment

Use cultural awareness and understanding whilst maintaining effective standards of written and verbal communication with staff and customers in the workplace.  Operate basic security equipment including radios to support and complete these functions. 

• Maintain the Security of Premises, Property and Personnel

Take appropriate action to prevent loss or illegal access to property and respond to all emergencies and alarms as requested and directed.

• Maintain Safety of Premises and Personnel

Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.

• Deal with Conflict Situations

Maintain and apply skills to deal with conflict situations that occur within the work environment in an appropriate manner and as per company's policies.

• Perform Other Duties as Directed

Perform all duties as directed by the Director, Security Technology and Administration or the delegated authority and in accordance with all Policies and Procedures, laws and regulations applicable to the Department. 

• Adhere to all company policies and procedures
• Report accidents, injuries and unsafe work conditions to superiors and relevant departments
• Perform other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

N/A

QUALIFICATIONS:

Experience & Education

• Experience in Administration, Customer Service and or Security Officer duties
• Knowledge of Security systems is an advantage

Skills / Competencies

• Computer literate in MS Office applications
• Demonstrated teamwork
• Verbal and written English is essential; Cantonese or Mandarin is desirable
• High commitment to delivering customer service
• Encourage team unity
• Communicate effectively
• Display a high level of integrity
• Maintain discretion.
• Self-motivation towards personal performance

Advantageous Skills

• N/A