Contacts residential and commercial customers to resolve accounts receivable issues, explain payment options, and collect past-due balances. Maintains customer accounts in current status by identifying problems and independently resolving them. Requires strong organization, communication, basic Excel skills, and the ability to work effectively in a fast-paced environment.
Overview
Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. Under direction supervision, this position is responsible for working with customers to discuss ways to maintain their account in a current status and resolve any outstanding issues. This position typically requires a high school diploma or equivalency and one year of work-related experience.
Why You’ll Love Working Here
At Ferrellgas, we’re committed to supporting our team with benefits that promote health, financial security, and personal growth:
- Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
- Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
- Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
- Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
- Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
- Employee Perks: Referral program, employee discount programs, and propane savings
- Contacts residential/commercial customers by phone to resolve any AR issues.
- Explains options and works with customers to resolve past due amounts.
- High school diploma or equivalent.
- 2+ years of commercial collection experience.
- 1+ years of 1st party collection experience preferred.
- Basic Excel spreadsheet skills required.
- Strong organizational skills.
- Excellent communication skills.
- Ability to work in a fast-paced environment.
- Ability to identify issues and act independently to resolve them.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Why Ferrellgas?
At Ferrellgas we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.
Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials
Ready to take the next step in your career? Apply today and be part of our growing team!
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