Accounts Receivable (AR) & Follow-Up Specialist

Essential Functions

• Ability to perform all duties for a Billing Specialist
• Handle complex accounts for both follow-up, appeal, and credit balance resolution
• Follow up on unpaid claims to collect outstanding balances. Investigate and resolve claim denials by reviewing medical records, coding, and payer contracts
• Ability to write and submit escalated appeal letters and represent compelling case to overturn denials with payors, following all billing and compliance regulatory guidelines 
• Reviewing daily clearinghouse rejections, resolving, and alerting management of any trends in claim rejections
• Maintain detailed and accurate patient financial records, documenting all account notes and actions taken
• Work with healthcare providers to obtain necessary medical documentation, referrals, or authorizations required for claim processing and reimbursement
• Ability to follow-up on multiple payor types and across multiple states for Commercial, Medicare, 
• Medicaid, Medicaid Managed Care, Blue Cross, Title X, etc. 
• Review aged accounts, coordinates and escalates any denial and appeal projects with payors 
• Achieve established key performance indicators (KPIs) for position
• Communicate effectively with insurance companies, patients, and healthcare providers to resolve billing issues and ensure accurate claim submission
• Assist Manager to resolve issues and provide support and guidance to the revenue cycle team
• Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
• Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
• Provides positive and development feedback and accountability related to practices including, but not limited to, equity
 
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at anytime.

Qualifications and Experience (Required)

• Bachelor's degree in healthcare administration or equivalent experience
• Minimum of 2 years of relevant account receivable experience 
• Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)
• Knowledge of medical terminology
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft software (Excel, etc.)
• Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment
• Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary
• Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment
• Demonstrated dedication to Planned Parenthood’s mission, vision, and values
• Strong interpersonal skills and the ability to build relationships with stakeholders
• Excellent time management, and problem-solving skills

Qualifications and Experience (Preferred)

• Strong General Technology Skills: proficient utilization of Excel, Word, and Windows 
• environment, Epic, eCW, NextGen or other practice management systems experience a plus
• Medical Billing and Coding certification, Certified Revenue Cycle Representative (CRCR) or other certification a plus
• Willingness to travel in accordance with the needs of the position, as outlined in the essential functions. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle.

Key Requirements

• Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
• Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
• Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
• Strong sense of accountability to equitable practices
• Understanding of the impact of identity dynamics on organizational culture
• Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards