Accounting Associate I

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Overview/General Description

This role requires constant and consistent communications with customers (external) as well as internal (sales, finance, operations). A successful candidate must have exceptional excel skills, be well organized, able to communicate in a professional manner, have great email etiquette, be patient and courteous at all times, and be mindful of maintaining positive customer relationships. Should also be a self-starter. The objectives for this position are clear; once trained the employee is expected to work independently for the most part. An excel assessment test will be given.

 Responsibilities

• Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed  
• Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.  
• Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)  
• Prepare weekly/monthly aging reports for management, with notes on status of collection efforts  
• Process credit and accounting tickets for support renewals & returned equipment  
• Process credit card receipt  
• Gather and provide all pertinent information to forward accounts to collection agency  
• Cooperate and communicate with other team members and departmental staff to meet business goals  
• Follow all company policies and procedures, including adhering to scheduling and attendance requirements  
• Perform other duties as requested or required by business conditions.

Other Duties as Senior Collections Specialist

• Reply to Dunning notices and request for information
• Review Refunds for all entities

Skills

• Expert Excel skills
• Strong written communications skills
• Clear, articulate, professional verbal communications skills  
• Comfortable communicating with customers via phone and/or email  
• Ability to work in a fast-paced environment on multiple tasks simultaneously

Education and Experience

Required

• Must have prior B2B collections experience- preferably at minimum 2 years
• Experience with Microsoft Excel

Preferred

• Oracle and Salesforce experience
• Accounting Degree Preferred

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].