Account Supervisor

Who we are looking for 

We’re seeking a creative, collaborative thinker, and a buttoned up Account Supervisor that doesn’t shy away from a challenge. This person should have a team-oriented attitude, be pro-active and have a strong voice to manage and lead their projects. This person should not wait for projects to be assigned, but should be comfortable digging into the clients’ business to help elicit success and growth. A successful Account Supervisor will work hard, laugh along the way and be proud of the work delivered. 

Role 

The role of the Account Supervisor is to: 

• Flawlessly manage the day-to-day running of the account in order to ensure the delivery of great, effective work 

• Be responsible for delivering against the direction set by the Account Lead 

• Acquire in-depth knowledge of the client’s business: structure, objectives, obstacles, competitive, industry trends, etc. 

• Build relationships with key clients, internal teams and external partners 

• Ensure that the execution of all creative solutions are met on time and on budget 

• Oversee and mentor junior members of the Account Management team 

Responsibilities 

Specifically, the responsibilities of the Account Supervisor are as follows: 

• Day-to-day management and administration of the account 

• Manage weekly status report and lead client status meeting 

• Ensure internal teams are clear on daily tasks 

• Manage the client budget and billing 

• Write and distribute contact reports for all meetings 

• Manage development of presentation materials 

• Maintain and ensure all assets are being housed in an organized manner. 

• Develop a meaningful relationship with clients by being knowledgeable of the client’s business, the competition and audience.  

• Make it your business to know everything always happening on your account, at the client and internally 

• Contribute strategically to the account in a meaningful way 

• Ensure the proper information is collected from the client at the beginning of a project. Ask questions if something is missing that will impact a solid creative brief. 

• Partner with Strategic Planning on briefs and comms plans development 

• Contribute to the team’s thinking about the brand and help build strategic arguments 

• Be a competitive center of excellence for the team at all times. Stay current on what the competition is doing from an advertising and marketing perspective. 

• Pave the way for great creative ideas to flourish 

• Work with Production and Project Management to develop project schedules and budgets 

• Develop assignment briefs for projects that do not require a new creative brief 

• Support in the creative development process; be comfortable running projects independently 

• Help creative teams by providing any insight they need to successfully develop work throughout the entire process 

• Manage the Client’s compliance and legal requirements 

• Oversee production of all projects, independently and confidently 

• Develop and manage junior team members; establish goals and ensure they are given the opportunity to grow 

• Mentor junior members of the team on a daily basis, providing them the support they need 

• Manage the annual review process for junior members of the team