The Account Sales Support Representative coordinates shipments, communicates with customers, manages tasks, and ensures customer satisfaction through operational support.
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
You will support our Account Sales Representatives by coordinating all shipments and proactively communicating with scheduling, load management and carrier sales to ensure the highest level of customer satisfaction is met.
DEPARTMENT: Enterprise Support
LOCATION: Remote
WHAT YOU GET TO DO:
- You’ll be the main operational point of contact for customers throughout the lifecycle of a load
- You’ll have a very good understanding of all operational processes and requirements for your customers and are responsible for updating SOPs on a regular basis
- Proactively communicate with customers on the status of their shipments and when issues arise
- Work cross functionally with other departments to ensure loads are meeting OTP and OTD
- Handle Quote and Book tasks as required by the subset of customers assigned
- Assist with the scheduling / rescheduling of appts as needed
- Perform scorecard audits - ensure both external and internal metrics are aligned
- Provide customer feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers
- Process accessorials in a timely manner
- Assist with fixing RPM/FSC discrepancies for billing
REQUIRED QUALIFICATIONS:
- Excellent written and verbal communication skills both internal and customer-facing
- 9+ months work experience at a US logistics brokerage with shippers
- Experience with scheduling tasks a plus, but not required
- Experience with Quote & Book tasks a plus, but not required
- Strong attention to detail and showcases proactiveness
- Analytical skills and solution orie-ted mindset
- Able to quickly assess and resolve issues
- Ability to multitask and prioritize
- Able to maintain a level head in high stress -ituations
- High level of autonomy
- Curious mindset
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
We use AI-powered tools to assist with initial application reviews as part of our hiring process. All evaluations are subject to human oversight, and your information is handled in accordance with applicable data privacy laws.
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.
Similar Jobs
AdTech • Digital Media • Marketing Tech
The QA Engineer will validate software solutions, develop test strategies, collaborate with engineers on defect resolution, and mentor junior team members to ensure quality assurance standards are met.
Top Skills:
.NetAngularAWSAzureC#DockerKubernetesPythonSap AbapSQL
AdTech • Digital Media • Marketing Tech
Responsible for selling Comcast Advertising products by soliciting clients and advertising agencies, preparing data-driven presentations, and maintaining customer records.
Top Skills:
Ms Powerpoint
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The District Sales Manager will engage with Chevrolet dealers, manage customer satisfaction, support sales initiatives, and travel within the assigned territory.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
