Account Principal

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary
 

The Account Principal serves as the primary client support/liaison to Crossover’s self-insured clients.  This role is responsible for developing the strategy and service road map for growth with assigned clients in partnership with Crossover’s Practice Lead and Physician Lead.  These three functions work together as a Triad to provide clinic leadership focused on achieving Crossover’s “quadruple aim” -- 1) decreased healthcare spend, 2) increased quality, 3) improved patient/member engagement, and 4) strong employee/provider engagement. 

Job Responsibilities

• Develops annual clinic budget and goals, coordinating with the Triad to ensure client goals and contract metrics are integrated and achieved.

• Develops client budget and financial reporting for clients, partnering with Finance, the Dyad, and clinical operations, as appropriate. Oversees unbilled expenses, performance guarantees, and seeks client approval of additional spending or investments.  

• Ensures a smooth hand-off from sales on new client implementations.

• Develops and delivers a 2-year service/revenue growth plan for the client. 

• Identifies programs that result in growing and expanding services/revenue (both horizontal and vertical growth) in concert with the client.  Implements strong program management, coordinating with partners and stakeholders to ensure contract milestones are achieved.  

• Design, develops, measures and reports against practice plan goals, with a structured problem solving approach.  

• Builds strong relationships with clients and key decision makers, identifying account strengths and development needs and working with stakeholders to improve effectiveness and efficiencies.

• Drives renewal strategies for existing clients, provides support for client negotiations.  

• Works with the client to resolve contract questions, including billing/payment issues.     

• Hires, coaches, and develops staff.  Assists in onboarding and training new team members.  Encourages continuing professional education and development to enhance learning and meet licensing expectations. 

• Supports other cross functional leaders in the  development of standards and on process improvement in order to scale and drive revenue.

• Performs other duties as assigned.  

Required Qualifications

• Bachelor’s Degree

• Account management or sales experience,  7 years minimum

• Experience managing client relationships,  7 years minimum

• Successful track record of retaining and growing client revenue, 7 years minimum

• Experience leading and growing a team, 3-5 years
   

Preferred Qualifications

• Healthcare experience 

• Excellent communication, interpersonal, and organizational skills to serve as a trusted advisor to the client and leader to team members. 

• Excellent computer skills with knowledge of Apple and Google-based technology or client technologies such as Microsoft or HP

• Leadership skills and experience working in a collaborative team environment

• Creative, flexible and easily adapts to changing priorities

• Energetic, takes initiative and able to work in a team environment as well as autonomously when needed

• Embraces innovative healthcare delivery

Physical Job Requirements

• Requires travel to client/practice locations and management meetings 15-25%

• Requires standing, walking and sitting for extended periods of time

• Requires corrected vision, hearing and speech within normal ranges

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The base pay range for this position is $140,003.00 to $196,005 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected].

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

#LI-Remote