Account Operations Manager

Our Company

Strand Marketing is a boutique digital marketing consultancy focusing on strategic client services, and performance-based media buying. In the five years since our founding, we have achieved incredible success, including being named back-to-back winners on the Inc. 5000 list of fastest-growing private companies. We work with large multi-million dollar brands, and up-and-coming start-up companies. Our expertise in media strategy, marketing operations, and the consumer journey has positioned us uniquely to provide significant growth and value to our clients. We are continuing to grow at a rapid pace and are seeking a Project Manager to help support our diverse and exciting client roster.

Role Summary

Strand is seeking a senior, outcome-driven Account Operations Manager (AOM) to lead complex, cross-functional initiatives for enterprise clients. This is not a traditional task-tracking PM role.

At Strand, Account Operations Manager is a leadership function. Our AOMs own projects end-to-end — from scope definition through execution and outcomes — and act as the single operational leader responsible for clarity, momentum, and problem-solving across teams.

You will not own client strategy or account growth — but you must deeply understand the client’s goals and strategy in order to effectively drive projects toward successful outcomes. You will operate as a single point of operational ownership, ensuring speed, consistency, and confidence for both clients and internal teams.

The right candidate will:

• Thinks in systems, not tasks
• Sees problems before they surface
• Is comfortable operating across technical, data, media, and creative domains
• Can synthesize complexity into clear plans and communication
• Wants to elevate what “project management” means

Responsibilities:

• Own project scope, plans, timelines, dependencies, risks, and execution from kickoff through outcome
• Translate client strategy into executable project plans (without owning strategy creation)
• Build and maintain project plans, Gantt timelines, dependency maps, data flow diagrams, technical overviews, and trackers
• Oversee communication across all internal and external teams
• Lead conversations through asking hard questions, resolving ambiguity, and synthesizing answers
• Anticipate risks and issues before they become blockers and stepping into adjacent domains when necessary
• Deliver proactive updates to internal teams and clients without being prompted

Qualifications & Experience

• 7–10+ years of experience in project management, program management, or delivery leadership
• Experience managing complex, cross-functional, and technical projects
• Proven ability to operate in ambiguous environments
• Strong written communication skills (this is non-negotiable)
• Comfort working with data, technical concepts, and systems (you don’t need to be an engineer, but you need fluency)
• Experience creating planning and alignment artifacts beyond basic project trackers
• Background in digital, media, technology, marketing, or consulting environments strongly preferred

What Success Looks Like

• Projects feel calm, structured, and under control, even when complex
• Teams know exactly what to do and when
• Clients feel confident because there is always a clear plan and owner
• Risks are addressed early, not reactively
• Execution consistently ladders up to the intended outcome

Hybrid:

• This role is required to be in person at our beautiful, fully stocked Hermosa Beach location Tuesday-Thursday each week. This is a meeting heavy role, the right candidate will be extremely comfortable being in meetings for the majority of their day.

Your Benefits:

• Competitive Pay
• 401K with 4% company match
• Comprehensive medical, dental & vision package
• WFH Mondays and WFH + Half Day Fridays all year
• Monthly cell phone and lifestyle reimbursement
• Monthly happy hours, team building events, and volunteer opportunities
• Fun, energizing and fast-paced work environment

Pay: $115,000.00 - $180,000.00 per year