Account Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Under broad supervision, responsible for achieving budgeted Professional Accounts (e.g., Transportation) sales within an assigned region or an assigned account. Develops programs to achieve maximum sales volume consistent with sales projections. Accounts are typically at the Company or national level and are moderately complex in nature. Role typically requires between 3 and 5 years of experience.

• Customer order entry, including entering new part numbers into system for reporting.

• Manage customer expedites and confirm delivery timing with manufacturing team. Can include locating orders on production floor.

• Interact by phone and email with customers to answer questions, address concerns and assist them with their needs.

• Manage incoming orders, track progress, and oversee work order shipments through IQMS system and file.
• Follow-up on customer quotes and product sample orders as assigned by Business Development Managers or Operations Managers.

• Respond to requests from customers for information; contact customers regarding orders that are ready-to-ship.

• Receive and process quote packages including drawing interpretation. Recommends pricing.

• Represents Nylok at various trade show activities.

• Provide technical support to customers as necessary.

• Apply the 80/20 theory and practices to the customer base.

• Plan and prioritize schedule to meet goals established annually by General Manager.

• Other duties as assigned by management.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.

• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.

• Team Work - Contributes to building a positive team spirit; Puts success of team above own interests.

• Communication; Oral and Written - Speaks clearly and persuasively in positive or negative situations; Responds well to questions.  Writes clearly and informatively in a professional manner.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Motivation - Sets and achieves challenging goals; Highly self motivated; Results driven.

• Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives.

• Professionalism - Follows through on commitments.                    

POSITION QUALIFICATION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• Minimum of 2-5 years similar experience in a manufacturing environment.
• Salary range $60,000+ depending on experience and knowledge.

KNOWLEDGE/SKILLS

• Well-developed verbal and written communication skills.
• Demonstrated creative problem solving skills.
• Understanding of various computer applications.

Pay Range:

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.