Account Manager

Company Overview

Ghost is an AI-native inventory distribution platform and operating system for modern retail trade. We partner with the world’s best brands to help them understand the true value of their inventory and route it to the right destinations globally. Ghost gives brands precise control over where and how their inventory is sold. Backed by top venture firms including L Catterton, Cathay Innovation, Union Square Ventures, Equal Ventures, and Eniac. Ghost has offices in Los Angeles and New York.

About the Role

We are looking for a strategic Account Manager to oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow and partner with Ghost. You will focus on relationship management, prioritizing repeat transactions, fostering long-term growth, and optimizing client outcomes. Your proactive and entrepreneurial approach to account management will be pivotal in achieving customer retention and company growth objectives.

Key Responsibilities:

Account Management & Relationship Building

• Develop and execute tailored account plans for each customer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
• Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
• Negotiate and close deals while collaborating with internal teams to ensure a smooth end-to-end experience
• Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements
• Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention

Performance & Market Monitoring

• Accurately and consistently record all client interactions in HubSpot and other CRM systems, ensuring precise tracking of account metrics, transaction volumes, and client data across internal platforms
• Stay informed about industry trends, competitor activities, and client business developments to identify new opportunities and potential risks
• Develop materials for clients that translate performance data and market insights into value-driven buying strategies and long-term account expansion opportunities

Cross-Functional Collaboration & Leadership

• Work closely with internal teams, including Supply, Operations, Engineering, Product, and Design (EPD), and Finance to ensure seamless service delivery and to advocate for client needs

• Bachelor's degree in Business Administration or a related field, a plus
• 3+ years of experience in account management, customer success, or related roles
• Experience in retail, managed marketplaces, eCommerce, excess inventory solutions, or supply chain management a plus 
• Comfort with software technology and quickly adopting new features
• Analytical abilities, excellent communication and negotiation skills, and proficiency in CRM software (e.g., Hubspot)
• Self-motivated, client-focused, with the ability to work independently and as part of a collaborative team
• Experience in a fast-moving and dynamic startup environment a plus

This role is onsite preferably in our Los Angeles office, but we are open to onsite in NYC. Our target base compensation for this position is $85,000 to $95,000. This position is eligible to participate in our incentive commission plan. We value experience and are open to higher compensation for candidates with exceptional skills and background.

Benefits we offer: 

• Medical, Vision, and Dental with some plans covered at 100% 
• Competitive compensation and equity structure
• 401K 
• Unlimited PTO 

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.