The Account Manager will manage customer relationships, drive retention and upsell goals, and utilize data analysis for strategy. They will conduct engagement campaigns and product demos, while collaborating to support customer needs.
🌎 About Us
At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
TeamSnap is seeking an Account Manager who will establish strong relationships with TeamSnap’s Sports Organization customers, ensure high retention and growth through subscription upgrades and product upsells. Ideal candidates have strong B2B relationship management skills and a consultative sales approach while being a collaborative teammate, who loves to make everyone better.
What Makes This Different From Other Account Management Opportunities?
- You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZero
- You’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful.
What You'll Do:
- You’ll manage a portfolio of accounts and be responsible for establishing strong relationships and hitting retention and upsell goals
- You’ll be running a variety of engagement campaigns into your portfolio of accounts to identify challenges, educate customers, and create growth opportunities
- You’ll run demos of TeamSnap platform to show the value of new products or add-ons
- You'll follow up with accounts that request more information on new products and/or join webinars to create new opportunities
- You’ll use data analysis to assemble account plans, evaluate your business, drive the strategy, and communicate the results.
- You’ll drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the specific capabilities of the product and/or processes that will solve the customer's needs.
- You’ll optimize your sales toolkit to produce the best possible full sales cycle conversion rate & close ratio.
Important Qualities:
- Motivated - You get excited about exceeding business sales goals
- Strong Business Acumen - You understand our customers goals and operations and how TeamSnap can add value to their organizations
- Resilient - A hunter mentality who doesn’t get upset easily with the word “no”. Experience with cold calling is a big plus.
- Resourceful - You’re not afraid to take initiative but also ask for guidance when needed
- Customer Focused - You have compassion and care for the customer experience
- Collaborative - You believe in “we” before “I” and love to celebrate wins together
What will set you up for success:
- Experience: Minimum 0-3 years in Customer Success Relationship Management or Account Management, preferably in a SaaS environment.
- Proven track record of hitting sales quotas.
- Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits.
- Sports industry experience (preferred)
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $65,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 Location
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to Grow
At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards
• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!
• TeamSnap Total Rewards
🏆 Working at TeamSnap
At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.
🧡 Inclusion and Diversity
Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.
Top Skills
Churnzero
Salesforce
Slack
Zoom
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