Account Manager

About the Company
ArcSite is the leading mobile sketching and drawing-based takeoff and estimating solution, trusted by designers, field sales teams, technicians, and inspectors. Our intuitive platform empowers users to create professional drawings on any device—without the steep learning curve of traditional CAD software—helping businesses save time, generate quotes faster, and close deals more efficiently.

We’re a remote-first team with a strong sense of community, driven by growth, collaboration, and our core values: start with the customer, constantly improve, take risks, operate with transparency, and own it. At ArcSite, every team member has the opportunity to grow their career while making an impact, shaping the future of design, and living these values in everything we do.

About the Role

We are looking for an Account Manager to join ArcSite in a new, strategic role reporting to our VP of Revenue. This position will own and grow relationships with our most important customers, driving retention, expansion, and long-term success. You’ll serve as a trusted partner to senior stakeholders, aligning ArcSite’s solutions with their business goals while collaborating cross-functionally to deliver measurable value and outcomes. This is a high-impact role with visibility across the organization and the opportunity to directly shape customer growth and satisfaction.

Key Responsibilities:

• Account Ownership & Growth – Serve as the primary contact for strategic accounts, driving retention, expansion, and long-term success.
• Relationship Management – Build trusted partnerships with senior stakeholders and ownership groups, aligning ArcSite solutions to business goals.
• Revenue Expansion & Renewals – Identify upsell and cross-sell opportunities, manage proactive renewals, and negotiate agreements that expand customer commitment.
• Strategic Planning & Reviews – Develop account plans, monitor health and ROI, and lead regular business reviews showcasing measurable results.
• Issue Resolution & Advocacy – Anticipate challenges, resolve issues quickly, and champion customer needs across ArcSite.
• Cross-Functional Collaboration – Work closely with Product, Marketing, Sales, and Customer Success to share insights, influence strategy, and drive go-to-market initiatives.
• Operational Excellence – Maintain accurate CRM data, forecasts, and reporting on account performance, renewals, and growth pipeline.

Core Competencies:

• Enterprise Account Management Skills – Proven ability to manage and grow multi-stakeholder, high-value accounts.
• Proven Track Record in Churn Prevention & Revenue Expansion – Demonstrated success preventing churn and contraction while driving significant account expansion.
• Relationship Building & Executive Presence – Skilled at building trust and credibility with C-level executives, ownership groups, and frontline operators.
• Strategic Thinking – Ability to create and execute structured account plans, align with customer business objectives, and identify long-term growth opportunities.
• Commercial Acumen – Strong negotiation and contract management experience, particularly with renewals, expansions, and multi-year agreements.

• Analytical & Business Review Skills – Ability to interpret customer usage, ROI data, and business outcomes to guide QBRs/EBRs and demonstrate value.
  

• 3+ years of experience in strategic account management, enterprise sales, or customer success, ideally within SaaS or technology companies.
• Track record of retaining and expanding large accounts, with measurable results in upsell/cross-sell.
• Experience working with private equity-backed portfolios, franchises, or dealer networks is a strong plus.
• Background in construction tech, field services, or related industries is beneficial but not required.
• Demonstrated success in using CRM systems (HubSpot, Salesforce, etc.) for pipeline, forecasting, and account planning.
• Customer-Centric Mindset – Acts as a trusted advisor, always focused on delivering customer outcomes that tie back to business goals.
• Results-Oriented – Quota-carrying experience with a focus on revenue growth, renewals, and account expansion.
• Cross-Functional Influence – Able to collaborate with Product, Marketing, Sales, and Implementation teams to advocate for the customer and drive alignment.
• Consultative Approach – Brings curiosity, industry knowledge, and problem-solving skills to each customer interaction.
• Resilience & Ownership – Comfortable navigating ambiguity, managing competing priorities, and owning outcomes.

• Fully remote
• Unlimited PTO
• Medical, dental, and vision insurance
• 401K match
• $75 monthly wellness stipend

ArcSite is an equal opportunity employer and fosters an inclusive environment. We do not discriminate based on gender, race, ethnicity, orientation, creed, or other traits. We welcome people from diverse backgrounds and perspectives to apply to our positions.