Account Manager

Account Manager

at Zócalo Health

Remote in California (Full Time) 

Compensation: $100,000-$120,000

About Us 

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description 

The  Account Manager will join Zócalo Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Zócalo Health will lead the transition from fee-for-service to value-based care for the growing Latino community in the U.S.

The Account Manager will drive business growth, identify expansion opportunities, and ensure our health plan partners experience exceptional service delivery that exceeds contractual requirements and strategic objectives.

This role combines relationship ownership with business development acumen, requiring someone who thrives in driving revenue growth, cultivating long-term partnerships, and identifying scalable opportunities across our health plan portfolio. Account Managers will take full ownership of multiple health plan relationships simultaneously, serving as both the primary  relationship steward and growth catalyst for these strategic partnerships. The Account Manager will report to the Head of Payer Contracting & Strategy.

The Account Manager will drive organizational success in the following ways:

Health Plan Relationship Ownership & Strategic Partnership Development

• Own end-to-end health plan relationships as the dedicated relationship steward and primary point of contact.
• Lead health plan strategic relationship planning to deepen partnership value and identify mutual growth opportunities.
• Conduct recurring partner check-ins, Joint Operating Committee (JOC) meetings, and strategic planning sessions.
• Proactively communicate Zócalo Health updates, new initiatives, and strategic opportunities to drive partner engagement.

Business Development & Revenue Growth

• Drive contract expansion opportunities, including geographic growth, new service line development, and enhanced program offerings.
• Partner with Growth & Business Development teams to develop and execute strategic account growth plans.
• Analyze market trends and partner needs to surface new business opportunities and revenue streams.

Contract & Program Performance Optimization

• Maintain comprehensive expertise in each plan's programs, service areas, contract terms, and performance requirements.
• Monitor and optimize service delivery to exceed partner expectations and contractual obligations.
• Proactively identify performance improvement opportunities and implement strategic solutions.
• Ensure compliance with partner and regulatory requirements while identifying opportunities for operational enhancement.

Performance Analytics & Strategic Reporting

• Deliver strategic dashboards, utilization insights, and performance summaries that drive decision-making.
• Review and interpret data to surface growth trends, partnership opportunities, and optimization strategies.
• Present performance insights and recommendations to internal leadership and partner stakeholders.

Issue Resolution & Operational Excellence

• Own and manage health plan issues, grievances, and concerns with a focus on relationship preservation and growth.
• Coordinate internal triage with Implementation, Revenue Cycle Management, and Operations teams.
• Utilize Jira to track, assign, and resolve partner issues while identifying systemic improvements.

Cross-Functional Growth Leadership

• Collaborate strategically with Implementation, RCM, Operations, Product, and Outreach teams to align on partner growth objectives.
• Serve as the strategic liaison for process improvements, partner audits, and performance optimization initiatives.
• Lead cross-functional initiatives that enhance partner satisfaction and drive sustainable growth.

Requirements

• 5+ years of experience in account management, business development, or partner-facing roles in healthcare, preferably with Medi-Cal or Managed Care Plans
• Proven track record of driving revenue growth and expanding strategic partnerships
• Strong relationship-building skills and ability to communicate and influence across diverse stakeholders at all organizational levels
• Demonstrated experience successfully managing and growing multiple accounts or strategic partnerships simultaneously
• Experience identifying and developing new business opportunities within existing accounts
• Familiarity with Jira, data reporting tools, and business development processes
• Excellent communication, organization, problem-solving, and strategic thinking skills
• Ability to thrive in a dynamic, growth-oriented environment and adapt strategies to evolving market and partner needs
• Strong business acumen with understanding of healthcare economics and value-based care models

What you can expect from Zócalo Health

• Competitive salary: $100,000 - $120,000 (depending on experience)
• Equity compensation package
• Comprehensive benefits including medical, dental, and vision 
• 401k
• Flexible PTO policy - take the time you need to recharge
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.