Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Summary

We are looking for a proactive and strategic Account Manager to join our team. You will be responsible for managing a portfolio of hotel partners, building strong relationships, and driving commercial performance. You will act as a trusted advisor to your partners, ensuring they understand and leverage HBX Group’s full value proposition and ecosystem. Your role will focus on optimizing partner performance, negotiating tailored commercial agreements, and delivering long-term, joint-value growth.

Job Responsibilities

• Digital Enablement: Promote digital tools and partner portal capabilities to enhance partner engagement and self-service efficiency

• Partnership Building: Serve as the primary point of contact for hotel partners. Build rapport and trust through a consultative approach. Represent HBX at industry events and networking opportunities.

• Portfolio & Performance Management: Monitor KPIs and performance metrics. Collaborate with Account Optimization Managers to ensure optimal commercial conditions. Identify opportunities through market trend analysis.

• Strategic Execution: Implement strategic plans aligned with regional and company goals. Prioritize partner interactions and support ecosystem integration with tailored product offerings.

• Contracting & Negotiation: Understand partner potential and negotiate agreements. Improve contracting quality to drive conversion and revenue growth.

• Cross-Functional Collaboration: Work closely with peers, stakeholders and other areas to ensure smooth execution.

• Tool & Process Adoption: Ensure consistent use of internal tools and processes. Provide feedback for continuous improvement and support regional standardization.

 Required Skills

Strategic Relationship Management

• Ability to build and maintain long-term, trust-based relationships with hotel partners.

• Skilled in consultative selling and understanding partner needs.

Commercial Acumen & Negotiation

• Strong negotiation skills with experience in structuring tailored commercial agreements.

• Understanding pricing, inventory, and distribution strategies in the hospitality sector.

Data-Driven Decision Making

• Proficient in analyzing performance data and market trends to inform strategy.

• Ability to translate insights into actionable plans that drive measurable results.

Product & Revenue Optimization

• Knowledge of hotel revenue management principles and Travel Products.

• Experience in identifying growth opportunities and optimizing partner performance.

Collaboration & Communication

• Excellent interpersonal and communication skills, with the ability to work cross-functionally.

• Comfortable collaborating with internal teams and external stakeholders across regions.

 Agility & Innovation

• Thrives in a fast-paced, evolving environment.

• Creative thinker with a proactive, solution-oriented mindset.

Required Tech Skills

Data analysis & KPIs and metrics monitoring

• Microsoft Excel

Business Intelligence tools knowledge for data visualization & comprehension

• Tableau or similar / Longer version: Tableau, Power BI, QlickView or similar

Presentations design

• Microsoft Power Point

CRM platforms basic knowledge for data consultation & tracking interactions

• Salesforce or similar / Longer version: Salesforce, HubSpot, Zoho or similar

Sales Enablement tools knowledge

• Salesloft or similar / Longer version: Salesloft, Outreach, Groove or similar

Required Qualifications and Skills

• Qualifications in Business Administration, Tourism Management, or a related field.

• 3+ years of experience in commercial roles with direct client interaction.

• Proven experience in contracting, negotiation, and account planning.

• Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.

• Adept at managing multiple business priorities and complex situations with strategic thinking and composure.

• Experience in a fast-paced, dynamic environment is essential.

• Experience developing and executing account growth strategies.

• Fluent in English (spoken and written); additional languages are a plus.

If you're passionate about travel, strategic partnerships, and driving business growth, we want to hear from you. Join HBX Group and help us shape the future of travel.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.