The Account Manager will manage stop loss coverage, collaborate with internal teams, develop client relationships, and support RFP generation.
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Account Manager to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
Responsibilities:
- Work closely with Hilb offices to renew and market stop loss coverage with stop loss carriers and MGU's.
- Collaborate and strategize with Hilb regional account teams to ensure all data requirements are being requested and received for all stop loss renewals and marketing efforts.
- Proactively communicates with internal business partners to ensure timely deliverables to and from the Stop Loss Practice.
- Become an expert in the Quote-LinQ (Ringmaster) system and supports others within the regional Hilb offices.
- Monitor workflow and redirects as needed to ensure continued prompt and accurate service.
- Manage a stop loss book of business with local and national clients that are comprised of various employer sizes and stop loss products.
- Act as an expert within the Stop Loss team and consult with other internal. Associates on complex strategies to optimize client satisfaction & retention.
- Develop strong knowledge of vendor and competitors’ strengths and weakness.
- Collect, review and prepare data to request quotes within the stop loss program(s).
- Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative and cost effective solutions.
- Start to understand industry trends, carrier product offerings, and emerging trends.
- Support the generation of new business by collaborating with Producers and acting as the technical SME and leading the RFP process.
- Act as a trusted internal business advisor by developing relationships with Hilb associates through effective communication and quality execution regarding stop loss placement.
- Develop and produce Request for Proposal (RFP) by coordinating vendor replies, developing an analysis from RFP responses and preparing client report(s) with recommendations.
- Use discretion and independent judgment when analyzing industry trends and providing feedback to account teams.
Qualifications:
- Bachelor’s Degree or related field and/or equivalent years of experience.
- Minimum 3 years of experience in insurance industry, specifically in employee benefits.
- Must have some knowledge of health & welfare benefits (both financial and benefits).
Strong customer service skills, with the ability to develop strong client relationships with multiple clients - Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
- Experience with Ringmaster (Quote-LinQ) system preferred, but not required.
- Strong interpersonal, communication and critical thinking skills required.
- Ability to protect confidential client and company information.
- Ability to work in a fast-paced environment and multi-task effectively.
- Must have Life & Health license or ability to obtain within 120-days after hire.
- Legal right to work in the United States.
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Top Skills
Microsoft Office Suite
Quote-Linq
Ringmaster
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves managing customer accounts, providing support, facilitating communication, and driving service improvements while ensuring customer satisfaction.
Top Skills:
AIItilItsmServicenow
Fintech
The Account Manager builds and maintains client relationships, coordinates account administration, resolves client issues, and ensures client needs are met while achieving growth and operational objectives.
Top Skills:
ExcelMicrosoft OutlookMicrosoft WordSalesforce CRM
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Support Account Manager delivers proactive and reactive services for strategic customers, ensuring world-class satisfaction and managing support-related activities and cross-functional teams.
Top Skills:
AIItilItsmServicenow Platform
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
