Account Manager

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

As a Commercial Account Manager in our sales team, your role is to be the primary contact point for 8x8 customers. As such, driving customer success is critical to growing your book of businessYou will be tasked with managing key customers throughout the assigned territory, working with heads of functions and C level leaders supporting them with their business initiatives, especially their Cloud Communications journey, and ensuring they have a great customer experience.
Responsibilities
Establish and manage relationships with current customers by demonstrating in-depth knowledge of their business and challenges and therefore their specific business needs as well as an in-depth understanding of the 8x8 solutions and the respective business impact.
Maximise existing relationships to contact new business leads within the customer to maximise on cross sell and upsell opportunities.
Pursue, negotiate, and close cross-sell opportunities maximising the customers use of the product and our opportunity with the customer.
Work with internal teams, especially Professional Services, to ensure the customers are maximising the use of the solutions and services.
Work closely with direct and channel sales teams throughout the sales processes.
Qualifications
2+ years of Commercial level (100-499 employees) solution-based selling required (UCaaS, CCaaS, Hosted Solutions, Telecommunications, SaaS); SaaS highly preferred.
Proven track record within Cloud Communications, Unified Communications, Contact Centre or SaaS.
Thorough understanding of Subscription based sales.
Demonstrated experience managing complex sales cycles and negotiating agreements based on value-based selling while consistently meeting and exceeding quota.
Proven ability to handle revenue responsibility and meet monthly, quarterly, and annual financial goals.
Proven ability to handle revenue responsibility and meet monthly, quarterly, and annual financial goals.
Excellent time management skills and attention to details.
Accurate forecaster.
Deep understanding of business concepts for national and international corporations.
Strong ethic for fulfilling service requests and keen interest in forming relationships with executives.
Willingness to travel as required.
Skilled with creating and delivering presentations, online web demos and remote sales processes.
Strong interpersonal skills, including the ability to convey and relate ideas to others.
Track record of successful sales and account management experience, including holding negotiations senior decision makers.

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.