Account Manager

Role

We are seeking our first Account Manager to own the post-sale customer experience — from onboarding and campaign launch to performance optimization and upsell. You’ll serve as the key contact for advertisers and agency partners, ensuring campaign success while collaborating internally with Sales, Ad Ops, and Product. You’ll also support revenue growth by managing inbound opportunities and identifying upsell paths within your book of business.

This is a highly visible, hands-on role with the opportunity to shape how we support and grow our early customer base.

Responsibilities

• Onboard new advertisers and agency partners, managing campaign setup, asset collection, and launch timelines

• Own the day-to-day relationship with customers — from kickoff to reporting, renewals, and expansion

• Work closely with Ad Ops to ensure campaigns are trafficked, optimized, and delivering to KPIs

• Serve as the liaison between clients and third-party ad tech partners (DSPs, SSPs, measurement vendors, etc.

• Translate advertiser goals into campaign strategies using platform capabilities and best practices

• Proactively monitor pacing and performance, making recommendations to improve results
  Identify opportunities to upsell new ad products, features, or budget increases based on campaign success

• Respond to inbound leads and guide prospective advertisers through pricing, planning, and onboarding

• Provide feedback to Product and Engineering teams to inform roadmap priorities based on client needs

• Help shape internal documentation, playbooks, and onboarding processes for future team scaling
  

Qualifications

• 3–6 years experience in account management, client success, or campaign management within a digital media or ad tech company

• Familiarity with DSPs, SSPs, and programmatic ad workflows; experience coordinating with external partners and platforms

• Deep understanding of digital advertising fundamentals (CPM, CPC, CPA, CPV) and media planning concepts

• Familiarity with creative spec management, trafficking, or QA processes

• Excellent project management, communication, and client service skills

• Hands-on use of CRM and project tracking tools (e.g., HubSpot, Salesforce)

• Ability to thrive in a startup environment — adaptable, resourceful, and proactive

• Comfortable working cross-functionally with Sales, Product, and Ad Ops teams

• Strong attention to detail and ability to manage multiple campaigns and stakeholders simultaneously

• Experience with AI, contextual, or search-based ad platforms a plus

• A positive attitude and customer-first mindset

Work Environment

• Location: This position is onsite in our Pasadena office and employees are expected to work onsite during regular business hours.
  

Compensation

• The compensation for this position will be competitive and commensurate with experience. The estimated salary range for this role is 100,000 - 140,000 USD.

What We Offer: 

• Opportunity to work at the forefront of AI technology 

• Collaborative and innovative work environment 

• Competitive salary and benefits package 

• Professional development and growth opportunities 

• Chance to make a significant impact on the company's success 

Equal Employment Opportunity:  

• ProRata is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs.  

California Specific Notices:  

• At-Will Employment: Employment at ProrataAI is at-will. This means that either the employee or the employer may terminate employment at any time, with or without cause or prior notice. 

• Salary Disclosure: In compliance with California law, salary information is provided to ensure transparency and fairness. 

• California Consumer Privacy Act (CCPA): ProrataAI complies with the CCPA. Personal information collected during the recruitment process will be used for employment purposes only.