Account Manager

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. 

We are a mission and values driven company  

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.  

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. 

About the team and what we’ll build together

As an Account Manager, you will be responsible for providing planning, operational and optimization support for Kobie’s key accounts. Partnering with various departments, you will help drive cohesive and strategic activities for the client, under the direction of the Account Director.

How you will make an impact

• Program Strategy and Execution Support: support program development and strategy including strategy development, campaign planning & management, and reporting/optimization.
• Client Relationship Management: Field and manage incoming client requests, working with both client and internal teams to prioritize execution of the most impactful work
• Client and Industry Research: Research, review, and analyze client, competitive and industry information for the preparation of thought leadership.
• Client Communication, Documentation and Timeline Management:
• Prepare agendas, meeting notes, presentations, and other client communications and correspondence
• Coordinate administrative details such as budgeting, forecasting, invoicing, etc. 
• Create and/or provide feedback on project estimates and timelines.
• Coordinate with internal teammates to track project status against timelines  
• Cross-functional Collaboration: Partner with subject matter experts to review deliverables for quality and accuracy

What you need to be successful

• Bachelor’s Degree in Marketing or related field
• Minimum 5 years of experience, preferably in the marketing or loyalty industry
• Understanding of general marketing principals is a must; email or digital marketing experience a plus
• Experience in Retail industry or Loyalty
• Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment 
• Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys
• Foundational understanding of business questions around data analysis and financial modeling
• Self-motivated and able to work independently, applying good judgment and decision-making on your feet
• Confident and clear verbal + written communication and presentation skills
• Proactive in contributing ideas and in anticipating client/team needs
• Outcome driven, with excellent organizational skills and strong attention to detail
• Technical acumen – the ability to apply marketing and analytical concepts to the technology that will drive desired results
• Resourceful, solutions-focused attitude that adapts well to change 
• Project management and planning skills 

Our teammates are at the heart of everything we do 

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn to generous vacation time for yourself, we support your health needs fully. In today’s job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie’s competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career. 

Kobie a place for all

We don’t just accept differences – we embrace, share, and celebrate them! 

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.   

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.