Account Manager - Sales - LATAM

About Us

KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide.

We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget.​​

Location: LATAM / Remote
About the Role:

The Account Manager is responsible for driving customer retention and revenue growth across a portfolio of retail accounts. With relationship management as a core focus, they help develop and execute channel-specific strategies while tracking sales performance and contribution margin to evaluate effectiveness. The role also encompasses leading and developing a team of Sales Coordinators - utilizing them efficiently and identifying where further support is necessary. As a key cross-functional partner, the Account Manager also collaborates closely with critical internal stakeholders to drive executional excellence and maximize our profitability. This position reports directly to the Director of Drug, Grocery, and Specialty.

Key Responsibilities:

What are we looking for in you?

We're looking for a relationship-driven, commercially minded Account Manager who owns their accounts end-to-end — from relationship to revenue.

•   Retail Sales Experience: 3–5+ years managing retail accounts in CPG, beauty, or consumer products; familiarity with Grocery, Drug, or Specialty channels preferred.
Fluent English (C1 or above): Exceptional written and verbal English communication skills are required, as this role regularly collaborates with internal stakeholders and retail partners in a fully English-speaking business environment.

•   Analytical Mindset: Comfort with syndicated data (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation.

• Relationship-First Approach: A proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts.

•   Cross-Functional Fluency: Experience working closely with Finance, Supply Chain, Product Development and Marketing to align on forecasts, promotions, and product launches.

•      People Leadership: Experience managing, coaching, or mentoring junior team members, with the ability to delegate effectively and develop talent.

•     Operational Excellence: High attention to detail, strong follow-through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously.

•     Communication & Presentation: Ability to prepare and present compelling business reviews, line review decks, and sell-in materials to retail partners and internal stakeholders.

• Our Values
  • 💡Intuitive – Proactive Problem Solver: We’re proactive, not reactive. When something doesn’t feel right, we pause, speak up, and fix it with honesty and integrity.
  • 🎯 Takes Pride in Our Work – Accountability: We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes.
  • 🧹 Willingness to Sweep the Floors – Humble and Inclusive: We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs.
     
• A dynamic team
• An open mind for new ideas
• Growth… growth and some more growth!
• Location: Remote

Do you want to be part of our team? We look forward to your application!