Senior Account Manager - Regional Energy Network

Title: Senior Account Manager I – Regional Energy Network  
Location: Remote CA - Must be located in Southern California 

Ready to make a difference? 

Are you passionate about making a difference in energy efficiency? ICF is looking for an enthusiastic Account Manager to inspire multifamily property owners, property managers, and contractors in Southern California. Your role will be pivotal in identifying energy efficiency opportunities and guiding participants through our programs. 

Key Responsibilities: 

• Customer Engagement: Help customers and trade allies understand and maximize the benefits of our energy efficiency programs and incentives. 

• Sales & Support: Work closely with end-users, dealers, and contractors to explain efficiency measures and assist with the enrollment process. 

• Field Work: Travel to meet with contractors, vendors, and customers, providing hands-on support and building strong relationships. 

• Account Management: Build and maintain an account base that achieves current year savings and develops a robust pipeline for the following year. 

• Customer Service: Deliver high-quality customer service to ensure repeat business and long-term satisfaction. 

This home-based position offers flexibility while making a tangible impact on energy efficiency in Southern California. If you're ready to drive change and help our customers achieve their energy goals, we want to hear from you! 

Why you will love working here: 

• Quality of life: Flexible workplace arrangements, work-life balance 

• Investment of the community: Donation matching, volunteer opportunities 

• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan 

• And many, many more (Ask your recruiter for more details!) 

What you will be doing: 

• Customer Engagement: Educate customers and trade allies on energy efficiency programs and incentives. 

• Sales & Support: Collaborate with end-users, dealers, and contractors to explain efficiency measures and assist with enrollment. 

• Field Work: Travel to meet with contractors, vendors, and customers, providing hands-on support. 

• Account Management: Build and maintain an account base to achieve current year savings and develop a pipeline for the following year. 

• Customer Service: Deliver high-quality service to ensure repeat business and long-term satisfaction. 

• Opportunity Identification: Identify energy efficiency opportunities for multifamily properties. 

• Program Facilitation: Facilitate participation in energy efficiency programs. 

• Relationship Building: Establish and maintain strong relationships with property owners, managers, and contractors. 

• Savings Goals: Help customers achieve their energy savings goals. 

• High-Quality Service: Ensure a high standard of customer service throughout the process. 

Additional Tasks 

• Help lead a team of account managers, which includes training and mentoring junior staff. 

• Develop and implement sales strategies as well as help prepare persuasive presentations with account management team.   

• Perform quality assurance reviews of submitted projects for approval.  

• Direct oversight of program budgets and tracking & reporting Key Performance Indicators  

• Review program performance towards goals on a regular basis including program forecasting.   

• Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings. Bring forth consolidated information from the AM team to help the client better understand challenges and opportunities. 

What we need you to have (minimum qualifications):  

• Bachelor’s Degree with 5+ years of experience in equipment or technology sales, engineering, and/or energy efficiency OR 

• 6+ years experience in equipment or technology sales, engineering, and/or energy efficiency 

• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check 

What we would like you to have (professional skills):  

• Expertise with energy efficiency and U.S. policies for residential energy programs  

• Knowledge of energy efficient building practices, energy codes and technologies  

• Strong leadership and management skills to help grow and lead a team   

• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team  

• Excellent verbal, interpersonal and written communication skills  

• Strong analytical, problem-solving, and decision-making capabilities  

• Team player with the ability to work in a fast-paced environment  

• Sound business ethics, including the protection of proprietary and confidential information  

• Ability to work with all levels of internal staff, as well as outside clients, homebuilders, HERS raters, architects, and other trade ally organizations  

• Ability to work independently with minimum supervision  

• Experience developing recommendations and solutions to overcome challenges  

• Proficiency in MS Office Applications (Word, Outlook, Excel, PowerPoint) and ability to learn ICF energy efficiency database/project tracking system  

• Ability to travel  

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.