Account Manager, Media Services (Hybrid - Marina del Rey, CA)

Duties/Responsibilities:

• Develop, maintain, and own detailed project plans, timelines, and scopes across multiple workstreams, ensuring alignment with approved budgets and delivery expectations.
• Coordinate cross-functional execution across Paid Media, Creative, Email & SMS, SEO/GEO, and other service teams to ensure work is properly sequenced, resourced, and delivered on time.
• Facilitate project kickoff meetings, internal status reviews, and post-mortems to drive accountability, clarity of ownership, and continuous improvement.
• Manage project workflows, task dependencies, and documentation within project management tools to ensure visibility, accuracy, and consistency.
• Proactively identify delivery risks, dependencies, and resource constraints; escalate appropriately and partner with leadership to resolve blockers efficiently.
• Ensure all deliverables meet defined quality standards, brand guidelines, and project requirements prior to launch.
• Track and report on project performance, including timelines, scope adherence, and resource utilization (future state).
• Support the standardization of delivery processes, templates, and workflows to improve efficiency and scalability across accounts and agency operating models.
• Manage 10-15 accounts or oversee $125,000 - $200,000 in Monthly Recurring Revenue (MRR).

Required Skills/Abilities:

• Growing understanding of client needs and the ability to handle more complex interactions.
• Strong communication skills, especially with mid-level stakeholders.
• Ability to manage multiple accounts or projects independently.
• Strong organizational skills to manage workflows and ensure timely task completion.

Key Performance Indicators (KPIs):

• Deliver 95%+ of projects and milestones on or before agreed timelines.
• Maintain 98%+ adherence to approved project scope.
• Ensure 98%+ of deliverables pass internal quality review prior to launch.
• Maintain 100% accurate and up-to-date project plans and documentation.
• Contribute at least one adopted process or workflow improvement per quarter.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel occasionally to meet clients if required.

What does the hiring process entail?

• Stage 1 (Recruiter Screen) - After you submit your application, our talent recruitment team will review and reach out to candidates. During this 30-minute phone call, we’ll discuss your career journey and professional motivators while learning about GR0 overall.
• Stage 2 (Hiring Manager Interview) - In this stage, you’ll meet with the leader of our Media Services team to dive deeper into your experience. We’ll focus on your ability to manage complex, cross-functional projects, maintain ownership of timelines and budgets, proactively identify risks, and ensure high-quality delivery across multiple service teams. We’ll also discuss your experience managing a large book of business and driving efficient, scalable execution.
• Stage 3 (Co-Founders Connect) - The last conversation of the interview process is always a chance for you to connect with our CEO and Co-Founder, Kevin Miller, and our Chief Growth Officer and Co-Founder, Jon Zacharias.
• Stage 4 (Offer) - If a #GR0mance has brewed, we will make you a competitive offer and hope you’ll accept!

What's in it for you?

• Shared Financial Success - GR0 believes strongly in equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total annual compensation for this role is market competitive with a salary range of $65,000-$75,000.
• Health and Family Benefits - GR0 offers comprehensive medical, dental, and vision coverage options for GR0ers and their families.
• Wi-Fi Reimbursement - All employees receive a monthly reimbursement to help cover internet expenses while working.
• Unlimited PTO - We know that rest is vital to your well-being and career success, so we give you the flexibility and trust to take it when you need it.
• Paid Holidays - Take time to celebrate and rejuvenate with 13 fully paid holidays throughout the year.
• Community Impact - GR0 is committed to supporting the communities where we work and live by partnering with local charitable organizations to give back in various ways.