Account Manager, Major Studios EST and VOD Platforms

Cineverse is a global streaming technology and entertainment company with one of the world's largest portfolios of owned and operated streaming channels, all powered by its advanced, proprietary technology platform. Cineverse currently features enthusiast brands for subscription video on demand (SVOD), advertising-based video on demand (AVOD) and free, ad-supported streaming television (FAST) channels. Cineverse entertains consumers around the globe by providing premium feature film and television series, enthusiast streaming channels and technology services to some of the world's largest media, retail and technology companies. For more information, please visit www.cineverse.com.

Matchpoint is an award-winning, AI-powered, automated media supply chain that transforms how media and entertainment companies manage and deliver streaming video assets. It was developed to address the challenges facing studios and content owners due to rising costs, complexity, and scale, by replacing manual, labor-intensive workflows with an intelligent, end-to-end system that works across hundreds of global FAST, AVOD, SVOD and CTV platforms via the product suite – Dispatch (content onboarding and delivery), Blueprint (app building), and Insights (analytics) – which provides real-time control, transparency, scalability, and operational efficiency. With the recent additions of Giant Worldwide and IndiCue, Matchpoint uniquely combines automation, enterprise-level execution, and advertising technology – going beyond traditional infrastructure to provide enhanced monetization, real-time content optimization, and high-volume distribution.

Cineverse Giant Worldwide is seeking a highly organized, client-focused Account Manager to oversee key studio accounts with a primary focus on major studios and EST/VOD platform deliveries. This role owns the end-to-end lifecycle of client orders, including intake, reporting, rejection management, and on-time delivery performance.

The Account Manager serves as the primary liaison between studio partners and internal teams and is ultimately accountable for ensuring commitments are met. They translate client needs into actionable workflows, drive execution across departments, remove obstacles, and ensure delivery deadlines and quality expectations are achieved. The ideal candidate is proactive, detail-oriented, and thrives in environments where responsibility and results matter.

Key Responsibilities

• Own the successful execution of client orders from receipt through final delivery and billing.
• Act as the single point of accountability to the client for schedule, status, and outcomes.
• Serve as the primary contact for new and active orders from major studios and EST/VOD partners.
• Be responsible for on-time delivery performance and escalate early and often when risks to deadlines arise.
• Provide clear, consistent reporting to clients regarding progress, open issues, risks, and recovery plans.
• Track order progress, confirm asset readiness, and actively drive workflows through internal systems.
• Own rejection management, including reviewing failures, communicating impact, and driving rapid resolution.
• Submit, track, and drive internal and external support tickets required to resolve rejections or delivery blockers.
• Ensure root causes are identified, corrective actions are assigned, and redeliveries occur as quickly as possible.
• Coordinate cross-functional teams across Conformance, QC, Operations, and Technical groups to meet client commitments.
• Establish and maintain realistic timelines and push teams to meet agreed milestones.
• Maintain accurate documentation and visibility for all assigned titles.
• Prioritize work based on delivery deadlines, go-live requirements, and business impact.
• Ensure all work adheres to company security policies and protect entrusted information assets.

Essential Qualifications / Competencies

• 3+ years of professional experience in account management, post-production, media distribution, or digital content operations.
• Bachelor’s degree in film/TV production, digital media, or related field preferred.
• Strong familiarity with the streaming digital distribution supply chain.
• Working knowledge of delivering media files to EST and VOD platforms.
• Demonstrated experience owning schedules, managing rejection workflows, and driving cross-team execution.
• Experience working with ticketing or incident management systems.
• Comfort operating with high visibility and direct accountability to clients.
• Deep sense of urgency and ability to thrive in a deadline-driven, high-volume environment.
• Results-oriented mindset with exceptional attention to detail.
• Excellent interpersonal skills and strong written and verbal communication abilities.
• In-depth knowledge of audio/video formats, both physical and digital.
• Understanding of component-based workflows and platform delivery specifications.
• Ability to translate client deliverable requests into clear work orders and actionable tasks.
• Familiarity with electronic delivery platforms and digital delivery best practices.

Cineverse Giant Worldwide is an Equal Opportunity Employer and does not tolerate or promote discrimination or harassment of any kind. Cineverse Giant Worldwide does not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. All employment decisions are made on the basis of qualifications, merit, and business need.