Account Manager - Life Insurance

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Team Overview

The Account Manager - Life Insurance strengthens customer relationships by understanding carrier priorities, supporting day-to-day needs, and ensuring a high-quality experience. Partnering closely with sales and internal teams, this role protects existing revenue while identifying opportunities to expand TransUnion solutions across assigned accounts. The Account Manager also supports onboarding and implementation to drive successful adoption and long-term customer value. This role will report directly to the Sales Vice President. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview and Core Responsibilities

• Serve as the primary day-to-day contact for assigned Life Insurance customers, building trusted relationships and developing a strong understanding of their business priorities, challenges, and objectives.
• Drive customer retention and account growth by identifying whitespace, cross-sell, upsell, and expansion opportunities that align customer needs with TransUnion solutions.
• Partner with Account Executives, Life Insurance leadership, and cross-functional teams to develop account strategies, advance opportunities, and broaden relationships into strategic, multi-solution partnerships.
• Support customers throughout the onboarding, implementation, adoption, and ongoing utilization of TransUnion solutions, proactively addressing issues that could impact satisfaction, retention, or growth.
• Lead ongoing customer engagement and business reviews to assess solution performance, address evolving needs, demonstrate value, and identify future growth opportunities.

Required Knowledge and Experiences

• 2+ years of experience in account management, customer success, sales, or a related client-facing role, with demonstrated success supporting customer retention, adoption, and growth.
• Strong business and industry acumen, with the ability to understand customer priorities and translate business challenges into relevant TransUnion solutions and use cases.
• Proven ability to build trusted relationships with customer stakeholders and decision-makers, advocate for customer needs, and collaborate across teams to advance initiatives and resolve issues.
• Strong consultative sales skills, including identifying customer needs, supporting renewals, managing pipeline opportunities, and uncovering upsell, cross-sell, and solution expansion opportunities.
• Knowledge of the Life Insurance industry and policy lifecycle strongly preferred, including underwriting, applicant verification, policy administration, claims, risk, fraud, data, analytics, SaaS/API, or identity solutions.
• Strong communication, problem-solving, and project management skills, with the ability to work effectively in a matrixed environment, coordinate implementations, manage account plans, and support senior-level customer conversations; 20% travel expected.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $45,200.00 - $70,000.00 annually. This position is eligible for both base pay and commission earnings. TransUnion commission targets are generally 20% – 50% of base salary and may vary based on position. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Account Mgr I, Account Mgmt - Indirect Sales

Company:

TLO