Account Manager, Enterprise Solutions (Remote- Mountain West)

About the Job Opportunity

In this role, you’ll manage strategic hospital system relationships, lead long-term account growth initiatives, and expand adoption of a mission-critical healthcare platform used by over half of U.S. hospitals. This is a high-visibility, customer-facing role with real ownership over retention, expansion, and value delivery. This is a high-impact role that contributes directly to our mission of keeping healthcare Always On.

This role is ideal for someone who has:

• Managed enterprise or strategic healthcare accounts
• Supported hospital systems or IDNs
• Owned account growth through upsell and cross-sell
• Served as a trusted advisor to executive stakeholders

Location Preferences: Remote role supporting enterprise healthcare customers across the Mountain West. Candidates may reside anywhere in the Western U.S. with the ability to travel as needed. (Seattle, Portland, or Denver preferred)

What You’ll Do

Strategic Account & Territory Management

• Manage a portfolio of enterprise healthcare accounts in California, ensuring full program effectiveness and growth.
• Analyze customer insights, account history, and macro trends to build territory plans and generate a strong pipeline for 12–24 months.
• Identify strategic expansion opportunities through upsell and cross-sell initiatives.
• Monitor territory, market trends, and competitors to uncover differentiation and growth opportunities.

Relationship Building & Stakeholder Management

• Build trusted, long-term relationships with executive and operational stakeholders.
• Conduct ongoing engagement to gather feedback, solve challenges early, and ensure customer coverage.
• Act as the primary point of contact, coordinating communication across internal teams to ensure a seamless customer experience.

Product Knowledge & Solution Selling

• Maintain deep expertise in PartsSource’s product portfolio, including features, workflows, and value drivers.
• Position PartsSource solutions effectively, tailoring value propositions to customer needs.
• Stay current on industry trends, regulatory impacts, and competitor offerings to strengthen customer strategy and alignment.

Program Execution, Risk Management & Reporting

• Lead execution of customer programs, ensuring deliverables are met within scope and timelines.
• Proactively identify risks and develop mitigation plans to maintain account momentum.
• Use data and reporting tools (Gainsight, Matik, CRM systems) to provide insights, inform decision-making, and support forecast accuracy.

Internal Collaboration & Sales Tools Utilization

• Partner with Operations, Product, Customer Success, BDEs, SSEs, and other internal teams to optimize customer outcomes.
• Leverage CRM and sales tools to track interactions, manage pipeline, and document account strategies.
• Ensure accurate forecasting, reporting, and documentation to support enterprise planning.

What You’ll Bring

• Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field (required).
• 5+ years of experience in healthcare or hospital facing, with knowledge of clinical engineering and hospital supply chain operations (required).
• Proven success in enterprise account management, sales, or a customer-facing strategic role.
• Strong relationship-building, communication, and negotiation skills.
• Demonstrated ability to drive account growth, manage risk, and deliver customer value.
• Proficiency with CRM tools; experience with Salesforce.com and Mindtickle preferred.

Who We Want to Meet

• Act Like an Owner: You demonstrate Accountability & Execution, consistently following through on commitments and driving outcomes for your accounts.
• Serve with Purpose: You apply Customer Centric thinking to deeply understand customer challenges and tailor solutions that deliver measurable value.
• Adapt to Thrive: You show strong Managing Ambiguity skills, staying focused and effective as customer needs evolve.
• Collaborate to Win: You model Influence & Communication, collaborating across teams and engaging stakeholders with clarity and confidence.
• Challenge the Status Quo: You bring Continuous Improvement thinking to identify opportunities that enhance customer outcomes and strengthen account performance.

 This role offers clear growth opportunities as the enterprise customer base expands.