Manage and grow client accounts for a market research platform. Serve as the primary client contact, understand research objectives, provide tailored solutions, identify upselling and cross-selling opportunities, coordinate timely project delivery, monitor satisfaction, and resolve issues. The role requires strong communication, organization, CRM proficiency, market research knowledge, and authorization to work in Singapore without sponsorship.
Who We Are:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.
Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.
The Opportunity:
As an Account Manager at PureSpectrum, you will play a crucial role in building and maintaining strong relationships with our clients. You will be responsible for managing client accounts, understanding their needs, and ensuring their satisfaction with our services. This is a great opportunity to join the Client team and contribute to the company's success. This role will report to a senior leader on the Client organization.
Your Responsibilities:
- Manage and nurture client accounts, serving as the main point of contact for their needs and inquiries.
- Understand clients' market research objectives and challenges, and provide tailored solutions to meet their requirements.
- Proactively identify upselling and cross-selling opportunities to drive revenue growth.
- Ensure timely delivery of projects and services, collaborating with internal teams to meet client expectations.
- Monitor and analyze client performance and satisfaction, striving to exceed their expectations.
- Resolve client issues and concerns in a professional and effective manner.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field. Relevant experience will also be considered.
- Proven experience in account management or client-facing roles, with a track record of building and maintaining successful client relationships.
- Strong understanding of the market research and insights industry.
- Ability to work standard business hours in the Eastern Time Zone (ET)
- Excellent communication and interpersonal skills, with the ability to listen to clients' needs and provide effective solutions.
- Detail-oriented and highly organized, capable of managing multiple client accounts simultaneously.
- Proficiency in using CRM software and other relevant tools.
- Right to live and work without sponsorship in Singapore
PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.
Our benefits include:
- Robust medical coverage
- Wellness stipend to support your physical and mental well-being
- Paid parental leave
- Pension scheme with percentage match
- Unlimited PTO
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected status.
PureSpectrum Westlake Village, California, USA Office
Our company is located in a peaceful neighborhood with golf courses, lakes, parks and hiking trails. The city has a variety of coffee shops, bars and restaurants for our employees to enjoy and explore either with clients or as a team! Conveniently located 30 minutes from the beach and downtown LA.
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