Account Manager (Creative Services)

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—they’re the foundation of how we work and grow together globally. We commit to:

→  Win as a Team.

→  Find Solutions.

→  Take Ownership.

→  Do the Right Thing.

→  Be Human.

Guided by our vision to be the best creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

As an Account Manager at SketchDeck, you’ll own a portfolio of strategic client accounts valued at approximately $4M in annual revenue. Your primary focus is building strong, long-term client relationships that drive account health, retention, and sustainable growth.

You’ll develop a deep understanding of your clients’ business, goals, and priorities, allowing you to proactively identify opportunities, navigate challenges, and ensure they’re getting the most value from their partnership with SketchDeck. Working closely with Project Managers, Creative Leads, and Business Development, you’ll connect client needs with the right solutions and help turn successful engagements into lasting partnerships.

This role is ideal for someone who enjoys building trusted relationships, thinking strategically about their clients’ business, and partnering across teams to deliver an exceptional client experience.

You will report to the VP of Accounts.

Account Health & Client Strategy (50%)

• Own a portfolio of client accounts totaling approximately $4M in annual revenue
• Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships
• Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership.
• Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers
• Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders
• Proactively identify risks, opportunities, and client needs before they become issues. 

Revenue Growth & Retention (20%)

• Own revenue forecasting for your portfolio, tracking performance against targets
• Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals
• Lead renewal communications for every account in your book
• Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development

Cross-Functional Partnership (20%)

• Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience
• Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion
• Surface client context and feedback that helps delivery teams do better work
• Contribute to how SketchDeck structures and evolves its approach to client partnerships

Team & Operations (10%)

• Partner on account planning and resourcing discussions
• Share client learnings and best practices across the account team
• Contribute to the continued evolution of how SketchDeck manages and grows client relationships

• Clients stay, grow, and see SketchDeck as a trusted long-term partner
• Strong account retention, renewals, and expansion across your portfolio
• Revenue forecasts are accurate, with opportunities identified proactively
• Client relationships continue to deepen across both day-to-day and executive stakeholdersInternal teams have the context and partnership they need to consistently deliver exceptional work

Required

• 7+ years of account management or client services experience within a creative, design, or marketing agency
• Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth
• Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams
• Collaborative by default; you share context freely, flag issues early, and don't need to own the room
• Proven ability to build trusted relationships with senior client stakeholders and lead business conversations

Preferred

• Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
• Experience using project management platforms such as Asana, Monday.com, Workfront, or similar
• PST or CST time zone preferred

Base salary:  $110k

On-target commission:  $20k

Total OTE:  $130k

• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses

We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily. If you’re excited about a role but don’t meet every qualification, we still encourage you to apply—studies show that women and people of color are less likely to apply unless they meet all the requirements. We’re interested in what you can bring to our team, whether for this role or another opportunity in the future.

SketchDeck is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

If you require reasonable accommodation during the interview process or employment, please contact us at [email protected]. We’re here to support you in every step of the process.