Manage a portfolio focused on renewals, upsells, and NRR. Own renewal processes (CTAs, quotes, Salesforce opportunities, order forms), forecast outcomes, mitigate risk, coordinate with Customer Support and Sales Ops to retain at-risk accounts, advocate process improvements, and identify expansion opportunities. Maintain customer relationships and lead annual/bi-annual budget conversations.
As an Account Manager, Brands at Sensor Tower, you’ll play a key role in managing the renewal process of our customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. As an early hire in this role, you’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.
Base Salary: $100,000 - $110,000
On top of the base salary, this role also includes a variable component with uncapped commission.
What the Account Manager will do:
- Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
- Oversee all assigned contract renewals to ensure timely and accurate execution
- Accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
- Own contract processes, including renewal CTA management, quote creation, maintenance of Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature
- Work with Customer Support team (where needed) to identify at-risk accounts and put together a strategy to secure the renewal, as needed
- Partner with Customer support and Sales Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
- Identify opportunities to expand Sensor Towers footprint within an account as part of the renewal process
- Establish and maintain effective, cooperative working relationships with customers, largely via email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc.
- Have annual/bi-annual calls with customers to secure the budget for upcoming renewal.
Experience we are looking for:
- Previous experience in a Support, Services, Customer Success, or Renewals Management role
- Intellectually curious self-starter with a knack for problem-solving
- Ability to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies.
- Familiarity with contracts, terms of service, and legal issues
- Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
- Organizational skills and attention to detail
- Experience with Salesforce (particularly working with the ‘opportunity’ object)
- Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency
- Bonus: Previous B2B SaaS and/or enterprise software experience
Top Skills
Salesforce
Sensor Tower Culver City, California, USA Office
3840 Watseka, Culver City, CA, United States, 90232
Similar Jobs
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
The Sales Representative will grow business within assigned accounts, sell products to dealers, manage partner relationships, and conduct training presentations. Requires a Bachelor's degree and 3+ years sales experience.
.png)
Consumer Web • eCommerce • Machine Learning • Software • Sports • Analytics
As an Account Executive in Specialty Lending, you will generate leads, build relationships, and execute loan processes while promoting Collectors' financial services to collectors.
Top Skills:
Salesforce
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
The Project Engineer will manage the technical, schedule, and financial aspects of Development and Sustainment projects for C-17 Avionics, ensuring quality and on-time delivery.
Top Skills:
AerospaceAgile Development MethodologiesDodProject ManagementSystems Integration
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
