Account Manager - Arena

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Location: Boston, MA or San Ramon, CA preferred but open to US Remote.

Job Overview: Account Manager

Arena, a PTC Business, is seeking a driven Account Manager to cultivate strong customer relationships, drive revenue growth, and elevate customer satisfaction. You’ll be the strategic point of contact for assigned accounts, leading initiatives to expand adoption, generate add-on sales, and close opportunities with precision.

---

Key Responsibilities

· Own and grow your book of business by identifying upsell, downsell, and renewal opportunities.

· Meet and exceed quarterly add-on ARR goals through expert negotiation and solution selling.

· Serve as a trusted advisor, proactively engaging with customers to understand needs and offer tailored Arena solutions.

· Execute and report on pipeline strategies using MEDDIC and Command the Message frameworks.

· Lead deal closure end-to-end: quoting via CPQ, collaborating with Deal Desk, and driving urgency.

· Partner cross-functionally to align internal resources and close deals faster.

· Maintain clean, current Salesforce records, opportunity forecasts, and “Steps to Close” for deals over $10K.

· Lead product discovery and demo sessions with Solution Consultants, tailored to customer use cases.

· Actively participate in sales enablement, coaching sessions, and virtual meetings with polished presentation.

---

Qualifications

· 5+ years of experience in a SaaS environment as an Account Manager or Customer Success Manager, with a strong focus on revenue growth and relationship-building.

· Proven track record in sales, pipeline management, and closing deals in a SaaS or technical environment.

· Strong interpersonal skills with executive presence and customer-first mentality.

· Familiarity with Salesforce, CPQ tools, Gainsight, and other sales tech platforms.

· Ability to travel up to 25% to support customer engagements and company events.

· Commitment to PTC Values, training milestones, and a collaborative, modern workforce.

---

Collaboration

Partner with internal teams including: Marketing • Customer Success • Solution Consultants • Sales Ops • Finance • Product • Security • Deal Desk

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the annual salary range for this position to be between $130,000-150,000. The actual pay may vary based on a candidate's skills, qualifications, experience, and location. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."