Account Manager, Lawyer Network

About Atticus
At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it.
Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In just three years, we've become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we've gotten thousands of people access to over $2B in life-changing aid, and we're just getting started.
We've helped more than 20,000 people in need (see our 6,000+ five-star reviews ) and raised more than $50 million from top VC firms like Forerunner, GV (Google Ventures), and True Ventures. (We just closed our Series B round in May 2023, so we're well-funded for the foreseeable future.) We're small but moving fast - our team grew from 52 to 91 last year and we expect to grow again in 2024.
The Job
Each day, hundreds of people seek our help getting disability benefits or insurance compensation. They're intimidated by the process, unsure where to turn, and desperate for good advice.
Atticus's role, often, is to connect these individuals with a local law firm. These firms have deep domain expertise, and understand the particularities of their locality- from San Francisco to Tuscaloosa.
They're all excellent practitioners of the law, but their ability to sign clients up varies considerably. It'll be on you to bridge that gap: you'll deeply know these firms, improve their practices, and manage any issues that arise. In doing so, you'll transform these small businesses, giving them the tools, skills, and knowledge to grow their practices and help more people.
It's a varied job, and a typical day might include:

• Speaking with your law firm accounts as part of a larger coaching effort. You'll play the role of small business consultant and work to holistically improve their practice.
• Working with our product team to design and refine the free products we provide to our partner firms.
• Working on a special project, e.g. diving deep into the data to better understand firm performance, assisting with the GTM of a new legal vertical, or developing training materials for our firms.
• Contributing to the development of the Lawyer Network department (we're a department of 5, and everyone on the team is shaping the department). There's tremendous opportunity for growth.
• And much more.

This job is a unique version of account management. it's not about upselling or cross-selling or reducing churn. Instead, it's about genuinely caring about a small business and improving them.
You'll need to become an expert in the Atticus platform (Salesforce, Front, DocuSign, etc.), navigate conversations with everyone at a law firm, from partners to receptionists, and help hundreds of small businesses do what they do best - helping those in crisis.
Please note: You don't need any prior legal knowledge or experience to excel in this job.
Qualifications
Required:

• You've account managed, sold, or consulted with SMB accounts, ideally in a way that involved strategic performance management.
• You're excited for the opportunity to deeply care about and improve multiple small business, and would enjoy regularly chatting with the staff at a law firm (from receptionists to partners), and would do so with confidence and professionalism.
• You're able to work autonomously; you have good judgment when to escalate an issue or resolve it yourself.
• You're fully vaccinated against COVID-19 (or medically unable to get the vaccine).

Bonus / Nice-to-Have:

• You've previously worked at a fast-growing startup or particularly high-performing service/sales/support team from a company known for great achievement.
• You have completed a socially-focused, hands-on internship or have significant volunteer experience.

We are strongly committed to building a diverse team. If you're from a background that's underrepresented in tech, we'd love to meet you.
Salary and Benefits
This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.
We're a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.
We offer competitive pay - including equity - and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days & 16 paid holidays each year
• Free membership to OneMedical
• $1,000/year reimbursable stipend for education and training outside of work
• $600/year reimbursable stipend for internet service
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA
• Free snacks, drinks, weekly lunches, and regular team dinners/events/retreats
• Humble, thoughtful, smart, fun colleagues

We anticipate the base salary band for this role will be between $90,000 - $125,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate's experience, knowledge, skills and abilities, as well as internal equity among our team. We're a small team that's quickly growing: we anticipate quick promotions and raises for those that succeed in this role.
Location
Today, about half our team are in Los Angeles or Phoenix (where we have offices) and half are fully remote and spread across the U.S. There are two options for this job:

In short: You can do this job well remotely, and we're committed to empowering everyone with flexibility. But we care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.