Account Executive, Community Manager

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Assembly Media, Inc. is looking for an account executive level Community Manager to join as a core member of the Assembly Digital Team. This person will be responsible for supporting digital and social media communications programs on behalf of Microsoft.  

As a Community Manager, you will be the brand’s eyes and ears on social and will partner closely with internal and client teams in content ideation, strategy, and copywriting, as well as bring social-first thinking to brainstorms and have a nose for real-time opportunities and social trends. As a Community Manager, you enjoy “running to the comments,” and will be responsible for mining insights, engaging with other users, proactively flag opportunities to the team, and work with strategy and analytics to provide recommendations based on your observations.  

To be successful in this role, you will have solid research, writing and editing skills and an appreciation for how social media impacts the overall user experience. You will be flexible and agile and will be able to work collaboratively with all implementation teams to ensure that the brand’s communication objectives and strategies are met.       

Responsibilities: 

• Engage with audiences across TikTok, Instagram, Threads, LinkedIn, X, and other social channels as needed. Develop and share engagement initiatives that go beyond reactive responses to actively shape conversations.   

• Craft copy for social posts and exemplify the brand voice and tone in all community interactions.  

• Work with the internal and client teams on brainstorms and quick-turn social moments 

• Exhibit strong cultural competency and the ability to identify trends and opportunities. Identify and implement new formats or content opportunities to strengthen audience connection. 

• Maintain an accurate and current editorial calendar, ensuring all updates and changes are reflected in master documents and tools.  

• Proactively flag opportunities for the brand and escalate issues as needed in a timely matter.  

• Work with strategy and analytics to provide learnings and recommendations based on current trends in the community and industry. Provide insights and recommendations to evolve the brand’s social presence and engagement strategies.  

• Maintain and improve workflows and processes for community management and escalations. 

• Confidently present ideas, strategies, and performance updates to clients while building and maintaining strong relationships. Ability to navigate client conversations, understand their needs, and foster long-term partnerships. 

Basic Qualifications; 

• A solid grasp of core social media platforms (TikTok, Instagram, Threads, LinkedIn, YouTube, and other social channels as needed) and how brands can successfully leverage them.  

• A passion for social media, from both a branding and cultural perspective, and an understanding of content best practices across social channels.  

• Great writing skills and excellent organizational skills, attention to detail and the ability to adapt to new conditions, assignments, and deadlines in a fast-paced environment. 

• Knowledge of influencers/ tastemakers across social platforms is a plus.  

• An understanding of the importance of monitoring consumer conversation for relevant insight. 

• Microsoft and social event experience a plus. 

$50,000 - $68,000 / per year

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An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.