Director, Client Services

About ApotheCom

ApotheCom is an exciting leader in the field of medical communications. Drawn together from several backgrounds including the pharmaceutical industry, research, marketing, medical and regulatory writing, sales, publishing, digital media and design, we have the experience and all-round ability to conceive and deliver the best quality medical communications programs.

About the Role

At ApotheCom, we turn science into stories that make a difference. As an Director, Client Services, you’ll be at the heart of that mission — leading dynamic teams, shaping strategy, and guiding our clients to deliver powerful, impactful communications.

You’ll be the trusted partner to your clients, overseeing publication programs and medical communications initiatives that inform, inspire, and elevate scientific understanding. From strategic planning to flawless delivery, you’ll ensure every project meets the highest standards of quality, creativity, and scientific integrity.

Working closely with colleagues across Scientific Services, Meetings, and Creative/Digital, you’ll bring big ideas to life and help drive innovation across the agency.

What You’ll Be Doing

• Lead with vision. Direct account teams to deliver exceptional work — on time, on budget, and on strategy.
• Drive results. Oversee all financial aspects of your accounts, including proposals, budgets, forecasts, and performance reporting.
• Inspire your team. Coach and mentor talented client services professionals, fostering growth, collaboration, and accountability.
• Be the client’s go-to partner. Build trusted relationships, anticipate needs, and translate complex science into compelling communications strategies.
• Collaborate cross-functionally. Partner with internal experts and creative teams to deliver integrated, high-impact publications and medical education initiatives.
• Spot opportunities. Identify and champion new business opportunities within existing and prospective client partnerships.
• Stay ahead of the curve. Keep a pulse on the evolving healthcare communications landscape, compliance standards, and global publication practices.
• Lead with excellence. Uphold ApotheCom’s commitment to scientific rigor, innovation, and client satisfaction.

About You

You’re a strategic thinker and a natural leader — passionate about science, storytelling, and teamwork. You thrive in fast-paced, collaborative environments and are driven by the opportunity to make an impact.

• Bachelor of Science degree preferred.
• 5+ years of experience in medical communications, with a focus on publications and client service leadership.
• Proven ability to manage multiple accounts and meet financial and operational goals.
• Excellent communicator who can build trust and inspire confidence across teams and clients.
• Deep understanding of healthcare communications, publication planning, and the drug development process.
• Skilled in Microsoft Word, Excel, PowerPoint, and digital collaboration tools.

Benefits: 

• Health coverage
• Retirement plan
• PTO

ApotheCom can offer an attractive rewards package, excellent training and development opportunities, a supportive and friendly environment and the opportunity to achieve your potential.

Our Pledge

At ApotheCom, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

ApotheCom is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.