Account Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

We're seeking a detail-oriented and customer-focused Account Coordinator to manage critical building access systems and information databases for our clients. In this role, you'll serve as the primary point of contact for facility-related inquiries while overseeing access control systems, maintaining comprehensive data trackers, and administering SharePoint sites. You'll play a vital role in ensuring seamless facility operations by providing exceptional service to internal teams and external stakeholders, troubleshooting access issues, and continuously improving our processes. This position offers an excellent opportunity to make a meaningful impact by combining technical expertise with strong customer service in a dynamic, fast-paced environment supporting JLL's commitment to delivering world-class facility management solutions.

What your day-to-day will look like:

Process building access requests and manage card issuance for employees, vendors, and guests while conducting regular audits of access permissions and coordinating with security teams to resolve access-related issues.

Develop, maintain, and update various facility-related tracking systems, ensuring data accuracy and timeliness while generating reports and analyzing trends to identify areas for improvement.

Manage and administer department SharePoint sites, including creating and organizing document libraries, lists, and workflows while ensuring proper permissions and access controls are maintained.

Serve as the primary contact for facility-related inquiries, responding promptly and professionally to requests while coordinating with various teams to resolve issues efficiently and maintain high customer satisfaction.

Support the coordination of account meetings to facilitate collaboration and communicate important updates across teams and stakeholders.

Identify and implement process improvements to enhance efficiency in access management and information systems while developing standard operating procedures.

Train team members on SharePoint usage, access management protocols, and best practices to ensure consistent operations across the organization.

Required Qualifications:

• Bachelor's degree in Business Administration, Facility Management, or related field.

• 2-3 years of proven experience in facilities management, administrative support, or client-facing account coordination role.

• Proficiency in Microsoft Office Suite, particularly Excel and SharePoint, with demonstrated ability to manage databases and create reports.

• Experience with access control systems and building security management protocols.

• Exceptional organizational skills with strong attention to detail and ability to maintain accurate tracking systems and documentation.

Preferred Qualifications:

• Experience with database management systems and data analysis tools beyond standard Microsoft Office applications.

• Strong interpersonal and communication skills (written and verbal) with demonstrated ability to build relationships with diverse stakeholders.

• Proven ability to work independently while maintaining a strong teamwork mentality and collaborative approach.

• Customer service-oriented mindset with track record of maintaining high satisfaction levels through proactive communication.

• Ability to multitask and effectively prioritize competing demands in a fast-paced environment while delivering high-quality work.

• Willingness to learn and adapt quickly to changing client needs, emerging technologies, and evolving industry trends.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.