Account Coordinator

Cineverse is a global streaming technology and entertainment company with one of the world's largest portfolios of owned and operated streaming channels, all powered by its advanced, proprietary technology platform. Cineverse currently features enthusiast brands for subscription video on demand (SVOD), advertising-based video on demand (AVOD) and free, ad-supported streaming television (FAST) channels. Cineverse entertains consumers around the globe by providing premium feature film and television series, enthusiast streaming channels and technology services to some of the world's largest media, retail and technology companies. For more information, please visit www.cineverse.com.

Matchpoint is an award-winning, AI-powered, automated media supply chain that transforms how media and entertainment companies manage and deliver streaming video assets. It was developed to address the challenges facing studios and content owners due to rising costs, complexity, and scale, by replacing manual, labor-intensive workflows with an intelligent, end-to-end system that works across hundreds of global FAST, AVOD, SVOD and CTV platforms via the product suite – Dispatch (content onboarding and delivery), Blueprint (app building), and Insights (analytics) – which provides real-time control, transparency, scalability, and operational efficiency. With the recent additions of Giant Worldwide and IndiCue, Matchpoint uniquely combines automation, enterprise-level execution, and advertising technology – going beyond traditional infrastructure to provide enhanced monetization, real-time content optimization, and high-volume distribution.

We are looking for an Account Coordinator to provide day-to-day administrative support to our Account Management Team to ensure smooth fulfillment of client orders. To succeed in this role, you should be highly organized and able to perform multiple tasks for different teams/clients at the same time. Our ideal candidate is able to both administer daily activities and brainstorm innovative ideas to improve our client relationships. Ultimately, you will drive growth to our company by being an essential part of the Account Management team.

Key Responsibilities

• Receive, and input client orders into internal project management system
• Request source assets from clients via email or via client systems
• Maintain production schedule based on client needs, due dates, and SLA
• Liaise with internal operations teams to ensure deadlines and client specifications are met
• Verify ingested assets meet minimum requirements and reject if they do not
• Ingest inbound source files to internal production servers
• Maintain asset repositories to ensure proper cataloging and archival of assets
• Provide daily updates on project statuses to local and overseas Account Management teams
• Communicate customer feedback to Account Management team
• Escalate rejections and/or delays in production to Account Managers
• File tickets for external rejections
• Perform other basic administrative duties as required

Essential Qualifications / Competencies

• Experience with MS Office 365 suite of tools
• Strong written and verbal communication skills
• Organizational and time-management skills
• Dedication to quality with a problem-solving attitude
• Ability to prioritize based on immediate needs and changing production schedules
• Previous customer service experience preferred
• Experience with Smartsheets is a plus

Cineverse Giant Worldwide is an Equal Opportunity Employer and does not tolerate or promote discrimination or harassment of any kind. Cineverse Giant Worldwide does not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. All employment decisions are made on the basis of qualifications, merit, and business need.